Veterinary Receptionist (Care Coordinator) - Broad Street Veterinary Hospital

PetVet Care Centers' Broad Street Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Broad Street Veterinary Hospital has been a cornerstone of Richmond, VA veterinary care since 1938, building generations of client trust through a holistic, prevention-first philosophy and a consistent commitment to delivering the highest standard of care. As one of the longest-running AAHA-accredited hospitals in the nation, the practice offers a full range of services from routine wellness, vaccinations, and dental care to advanced surgery, diagnostics, senior pet care, and grooming, all from their beloved pink coral building in the heart of Scott's Addition. If you're looking for a practice with a remarkable 85-year history, a deeply loyal multi-generational client base, and a team that genuinely takes pride in the care they deliver, Broad Street Veterinary Hospital is a truly special place to build your career.

Why Join Us:

• No weekends, after hours, or on call required. Paid holidays.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• 2 years' experience in a veterinary setting required
• 2 years' experience as a veterinary receptionist preferred

Schedule

• Monday-Friday either from 7:30am-4:00pm shift, 9:30AM-6:00pm shift, OR 4 shifts from 7:30AM-6:00pm
• Open availability from Monday-Friday preferred. Schedules are published 1-2 months in advance

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources