Veterinary Receptionist / Client Service Representative

Justin Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation:

• Compensation: $16-$20 per hour, for each hour worked
• This is a Full-Time position, with a 4/10 schedule and availability needed Mon/Wed/Thurs/Fri. NO WEEKENDS!!

Full-time Benefits Package*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Justin Animal Hospital?

Founded in 1997 by Drs. Paul and Denna Ingram, Justin Animal Hospital was established to bring high-quality, comprehensive veterinary care to North Texas. Located in the heart of Justin, our clinic combines advanced medical capabilities with the warmth of a small-town practice. Our modern facility features a state-of-the-art surgical suite, hospital kennels, and rehabilitation spaces, allowing us to offer services ranging from wellness care and dentistry to orthopedic surgery, laser therapy, and underwater treadmill rehabilitation.

We are proud of our collaborative, compassionate team and our long-standing commitment to treating every pet like family. Come join a team who for more than 25 years, has supported local rescue efforts and built lasting relationships with pet families throughout Justin and the surrounding communities, providing trusted, gold-standard care at every stage of life.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.