Veterinary Receptionist / Client Service Representative

Crescent Hill Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. At Crescent Hill, our front desk team is the heartbeat of the practice — the first voice clients hear and the last face they see, and we take that seriously.

Ideal candidates are friendly, mature, detail-oriented, highly organized, and thrive in a team-focused environment. Prior veterinary experience is not required — we value people skills, emotional intelligence, and a genuine love for animals above all else. If you have a background in high-volume customer service and you're looking for a workplace where you'll actually want to stay, we'd love to meet you.

Schedule and compensation:

• Compensation: $15.00–$17.00 per hour, for each hour worked
• This is a full-time position, with a 4 x 10 schedule, Monday–Friday. No weekends and no on-call requirements.

Full-time Benefits Package:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k — with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary or healthcare-related front desk experience is a plus — but not required; strong customer service backgrounds from high-volume retail, hospitality, or boarding environments are equally valued
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience with scheduling and coordinating appointments preferred
    • Cornerstone PMS experience a bonus
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
  • Strong organizational and time management skills
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and genuine willingness to collaborate with a close-knit team
  • Ability to remain calm, professional, and solution-oriented during busy periods
  • Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Why choose Crescent Hill Animal Hospital?

Crescent Hill Animal Hospital is a Fear Free certified small animal practice with over 35 years of history in the heart of Louisville's beloved Crescent Hill neighborhood — just two miles from downtown, surrounded by great restaurants, independent shops, and a community that has trusted this clinic for decades. Crescent Hill is the kind of place people join and genuinely don't leave.

Our 4-doctor team offers a full range of services including wellness, soft tissue surgery, dentistry with digital dental radiographs, laser therapy, and in-house diagnostics — all in a Fear Free certified environment where every patient interaction is handled with care and intention. No weekends, no on-call, a walkable neighborhood setting, and a close-knit team of 14 that includes three resident clinic cats (Marvin, Marsha, and Pixie, if you were wondering).

We're also growing — new equipment, a 4th exam room on the way, and a team culture where every person is visible, valued, and set up to succeed. Most of our back-of-house team started at the front desk — so if you're looking for a place with a real internal growth pathway, this is it. If you want to matter where you work, and you want your coworkers to feel like real people rather than just colleagues, Crescent Hill is worth a conversation.

Apply today — we look forward to meeting you!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.