Veterinary Receptionist - FULL TIME

ABOUT US

Lyons Vet is a close-knit, independently owned veterinary practice dedicated to compassionate, high-quality care for dogs and cats.

POSITION OVERVIEW

As a Veterinary Receptionist, you will serve as the face and voice of the practice while supporting the rest of your team and doctors. This role requires hands-on client service to ensure smooth daily operations and an exceptional client experience.

KEY RESPONSIBILITIES

• Provide outstanding customer service to clients in person, over the phone, via text, and email
• Manage appointment scheduling, patient flow, and front desk efficiency
• Handle client communications, billing, and payment processing
• Resolve basic client concerns with professionalism and empathy
• Collaborate closely with veterinarians, technicians, and management to ensure the best client and patient experience
• Maintain accurate medical records and ensure compliance with clinic protocols
• Assist with training and new staff

QUALIFICATIONS

• Two years of veterinary receptionist experience preferred
• At least one year of leadership experience preferred
• Strong communication, organization, and multitasking skills
• Ability to remain calm and professional in a fast-paced and stressful environment
• Ability to work well in a team setting
• Ability to work well independently and take initiative at the appropriate times
• Accepting of different personality types
• Ability to give and receive constructive criticism in a professional environment
• Adapts easily to change
• Passion for animal care AND for client care (we need personable receptionists who enjoy helping people as much as they love helping animals)
• Strong critical thinking and problem solving skills
• Exceptional attention to detail, even when multitasking

Why Join Us?

You’ll be part of a respected local practice where your voice matters. This is an opportunity to step into a leadership role while still doing the client-facing work you enjoy—without the bureaucracy of a large corporate hospital.

Lyons Vet may be the right place for you if you value:

• Animal welfare as your motivation
• A more lenient business structure in comparison to corporate offices
• A down to earth, family style culture that values the opinions and feedback of all staff
• Zero tolerance policies pertaining to bullying, harassment, disrespect, whether verbal or physical from clients and/or other team members
• Empathy, support, and transparency
• 3% match Simple IRA for full time staff
• Paid sick time for all staff
• Health, dental, and vision for full time staff
• Discounts
• Competitive pay and flexible scheduling
• Voluntary monthly team outings
• Low stress/fear free practices
• A knowledgeable and highly skilled support team (we're fun, too! :D )
• Continuing education and professional development

Additional Information

• Paperless records via our cloud based PIMS, Daysmart (formerly Vetter)
• Optional AI assistance with medical record keeping/transcription
• New radiography (including dental) equipment by Sound/Antech
• In-house and Out-house diagnostics via Antech/Heska
• New ultrasound equipment on site via Sound/Antech

*Check out our website at LyonsVH.com

Background Check Required

Work Location: In person

Our number one priority is practicing high quality medicine and doing so in an environment that places incredible value on teamwork! Drs. Evin and Rick Lyons allow staff the freedom to exercise their skillset in a supportive environment with everything one needs to thrive and advance.

Lyons Vet proudly joined the Summit community in May 2023 and we understand how vital it is to offer the same level of care to our dedicated staff as they give to our patients. We're looking for the "right" fit to maintain our healthy culture and are flexible about scheduling and pay.