Veterinary Receptionist

Hayden Pet Medical Center is seeking a dedicated and versatile Client Service Representative/Veterinary Assistant/ to join our team! In this dual-role position, you'll be a vital part of both our medical support team and our reception staff. Whether you're assisting in the treatment area or greeting clients at the front desk, your work will help ensure our patients receive the highest quality care and our clients feel informed, supported, and welcome.

Your responsibilities will include assisting with outpatient visits and procedures, educating pet owners, managing appointment flow, and maintaining a warm, professional presence as the face of our hospital. You’ll collaborate with our doctors and veterinary technicians while also engaging with clients in person and over the phone to answer questions, schedule appointments, and provide guidance on our services.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is equally passionate about excellent patient care and outstanding customer service.

This is a full-time or part-time position, with 10-hour shifts and availability needed Monday- Saturday.

Full-time benefits and compensation**:

• Compensation: $18 - $20 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 2+ years of client service experience
• Previous veterinary experience is required
• Proficiency in the following skills:
  • Client communication
  • Scheduling appointments
  • Handling multiple phone lines
  • Basic patient restraint
  • Kennel cleaning/maintenance

At Hayden Pet Medical Center in Hayden, ID, we are dedicated to providing comprehensive and compassionate veterinary care for our patients. Our experienced team offers a wide range of services, including wellness exams, vaccinations, surgery, and dental care, using the latest medical technologies and techniques. We prioritize building strong relationships with our clients and their pets, striving to create a welcoming and supportive environment for all. Join our team and become part of a practice that values integrity, excellence, and the well-being of every animal we serve.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.