Veterinary Receptionist

Veterinary Receptionist

Location: Ambassador Veterinary Hospital Long Beach
Employment Type: Full-Time

About Us

At Ambassador, we're passionate about providing exceptional veterinary care while creating a welcoming and compassionate experience for both pets and their owners. We're looking for a friendly, organized, and dependable Veterinary Receptionist to join our team.

Position Summary

As the first point of contact for our clients, the Veterinary Receptionist plays a vital role in ensuring every visit is positive and efficient. This position requires excellent customer service, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer incoming phone calls and respond to emails and text messages.
• Schedule appointments and manage the daily appointment calendar.
• Check patients in and out accurately.
• Process payments and balance the cash drawer at the end of the day.
• Maintain accurate client and patient medical records.
• Explain hospital policies and services accurately.
• Coordinate communication between clients and veterinary staff.
• Assist with prescription refill requests and appointment reminders.
• Keep the reception area clean, organized, and welcoming.
• Handle difficult situations with empathy, patience, and professionalism.
• Support the veterinary team with administrative tasks as needed.
  

Qualifications

• High school diploma or equivalent.
• Veterinary front office experience preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to learn veterinary practice management software.
• Ability to multitask and stay organized in a busy environment.
• Comfortable around dogs, cats, and other companion animals.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and exercise discretion.
  

Preferred Skills

• Experience with veterinary software (Avimark, EzyVet, Cornerstone, or similar).
• Knowledge of basic veterinary terminology.
• Experience handling multiple phone lines.
• Bilingual (English/Spanish) is a plus.
  

Physical Requirements

• Ability to stand, walk, and sit for extended periods.
• Ability to lift up to 25 pounds when needed.
• Comfortable working around animals of various sizes and temperaments.
  

Benefits

Depending on employment status, benefits may include:

• Competitive pay
• Health insurance
• Paid time off
• Employee pet care discounts
• Continuing education opportunities
• Retirement plan (if applicable)
  

What We're Looking For

The ideal candidate is someone who:

• Loves working with people as much as animals.
• Remains calm under pressure.
• Is dependable, punctual, and a team player.
• Has outstanding customer service skills.
• Pays close attention to detail.
• Takes initiative and enjoys learning.

We look forward to meeting candidates who share our commitment to exceptional patient care and client service. Apply today to join our growing team!

Ambassador Long Beach Veterinary Hospital proudly serves our neighborhood in Long Beach, Signal Hill, Lakewood and Los Alamitos. We bring over 20 years of experience and the best veterinary services to our community. It is our goal to offer the highest quality veterinary care to our patients and their owners.