Veterinary Receptionist

Milford Animal Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role you will:

• Schedule and manage appointment flow to support an efficient daily schedule
• Provide warm, empathetic customer service to clients in person and over the phone
• Multi-task between a high-volume, multi-line phone system and front-desk responsibilities
• Process payments and handle financial transactions accurately
• Answer client questions and provide clear information about hospital services and policies

This position is ideal for candidates with a background in veterinary specific fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule: This is a full-time position, with a 5 x 8 schedule and availability needed Monday-Friday with rotating Saturday shifts about once a month.

Full-time benefits and compensation**:

• Compensation: $19 - 23 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal Pet Discount

Minimum qualifications and skill set:

• 2+ years of client service experience
• Previous veterinary front desk experience is REQUIRED for this role
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

Why Work With Us

Milford Animal Hospital is a well-established, 7-doctor small animal practice that has served the Milford community for more than 75 years. Located in a beautiful coastal town along the Long Island Sound, we’re known for compassionate, high-quality medicine, loyal clients, and a genuinely collaborative team culture.

You’ll join a friendly, forward-thinking team with predictable hours and a strong emphasis on work-life balance. Our doctors work closely together, support staff are trusted and empowered, and leadership is committed to strengthening communication, professional development, and collaboration across the hospital. With a wide range of services, an experienced team, and exciting goals for growth—all in a supportive, community-oriented environment (plus an espresso machine to fuel your day)—Milford Animal Hospital is a place where you can truly settle in and grow.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.