Animal Care, Billing, Calendar Management, Communication Skills, Computer Software, Conflict Resolution, Critical Care, Customer Experience, Customer Support/Service, Dental Insurance, Electronic Medical Records, Emergency Care, Employee Assistance Plan, Endoscopy, Establish Priorities, Financial Transactions, Healthcare Customer Service, Hospital, Human Health, Leadership, Legal, Life Insurance, Medical Conditions, Medical Office Administration, Medical Records, Medications, Mentoring, Multitasking, Organizational Skills, Patient Care, Prescription Drugs, Psychiatry and Mental Health, Radiology, Team Player, Ultrasound, Urgent Care, Veterinary Hospital, Veterinary Medicine, Vision Plan
Description
Be the Calm Voice During Life's Most Critical Moments
Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist to join our growing Emergency and Critical Care Hospital on Florida's beautiful Emerald Coast.
As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, our team is trusted to provide exceptional emergency care when pets and their families need us most.
Our reception team is much more than a front desk.
They are the first smile clients see, the reassuring voice on the phone during emergencies, and an essential part of keeping our hospital running efficiently. If you thrive in a fast-paced veterinary environment, enjoy helping people during stressful situations, and take pride in delivering exceptional customer service, we'd love to meet you.
Why Join Emergency Veterinary Clinic of Niceville?
This is an opportunity to become part of a collaborative hospital where Client Service Representatives are respected members of the medical team.
You'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in a supportive environment that values teamwork, communication, and compassion.
Our recently remodeled hospital features:
- Advanced emergency and critical care medicine
- Digital radiology
- Ultrasound
- Endoscopy
- Full in-house reference laboratory
- High technician-to-doctor staffing ratios
- Collaborative team culture focused on exceptional patient care
Every shift brings new experiences, meaningful work, and opportunities to positively impact pets and the families who love them.
Some of the responsibilities you will own in this role:
As a Veterinary Receptionist, you'll help create an exceptional client experience while supporting hospital efficiency and patient flow.
Client Care and Customer Service
- Welcome clients and patients with warmth, empathy, and professionalism
- Answer multi-line phones while appropriately prioritizing urgent and emergency calls
- Schedule appointments and coordinate emergency walk-in arrivals
- Accurately obtain patient histories, client information, and medical records
- Communicate treatment updates and next steps with compassion and professionalism
Hospital Operations
- Coordinate patient flow between the reception and medical teams
- Process invoices, estimates, payments, and financial transactions accurately
- Support prescription refill requests and food or medication pickups
- Maintain complete and accurate electronic medical records
- Help ensure smooth daily workflow throughout the hospital
Team Collaboration
- Work closely with veterinarians, veterinary technicians, assistants, and leadership
- Maintain a welcoming, clean, and organized reception area
- Support fellow team members during busy emergency periods
- Adapt to changing caseloads while maintaining a positive, solution-oriented attitude
What We’re Looking For
This position is ideal for someone who enjoys building relationships while remaining calm and organized in a fast-moving emergency hospital.
Qualified candidates will have:
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
- Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
- Excellent communication and conflict-resolution skills
- Strong multitasking and organizational abilities
- Confidence using computer software and electronic medical records
- Ability to prioritize multiple responsibilities without sacrificing accuracy
- A positive, team-first attitude and genuine passion for client service
Schedule
We are currently hiring Full-Time Veterinary Receptionists.
Scheduling may include a combination of:
- Day Shifts
- Evening Shifts
- Overnight Shifts
- Weekends and Holidays on a rotating basis to support our 24-hour emergency hospital
Shift differential opportunities are available for eligible overnight and weekend hours.
Physical and Work Environment Requirements
Working in an emergency veterinary hospital is both rewarding and active.
Candidates should be comfortable:
- Standing and walking for extended periods throughout the shift
- Frequently moving between reception, treatment, and client areas
- Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
- Working around animals of varying sizes, temperaments, and medical conditions
- Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
- Remaining calm, compassionate, and professional during emotionally difficult situations involving sick or injured pets
Why Join Emergency Veterinary Clinic of Niceville?
As part of Innovetive Petcare, our full-time team members receive a comprehensive benefits package designed to support both professional growth and personal well-being:
Compensation
Competitive hourly compensation: $18.00-$22.00 per hour, based on experience and qualifications.
Full-Time Benefits
As part of the Innovetive Petcare family, you'll have access to an outstanding benefits package designed to support your career and overall well-being.
Health and Wellness
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Life Insurance
- Employee Assistance Program
- Calm Health mental wellness resources
Financial Benefits
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account options
Professional Development
- Continuing Education support
- Paid Continuing Education opportunities
- Career advancement within Innovetive Petcare
- Leadership development opportunities
- Ongoing training and mentorship
Additional Perks
- Employee Pet Care Discounts
- Rocket Lawyer legal assistance program
- Supportive, collaborative hospital culture
- Opportunities to grow into leadership or other hospital support roles
Why Emergency Veterinary Clinic of Niceville?
Emergency medicine is challenging.
It is also incredibly rewarding.
When clients arrive during some of the most stressful moments of their lives, your compassion, professionalism, and communication become an essential part of their experience.
If you're looking for a career where your work truly matters, where you'll be supported by an exceptional team, and where every day offers the opportunity to make a difference, we'd love to welcome you.
Apply today and help us continue providing exceptional emergency veterinary care to the pets and families of Florida's Emerald Coast.