This Veterinary Software Trainer position is within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field. Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise. We are seeking individuals, like you, who excel in communication, possess strong organizational skills, and approach every customer interaction with empathy and a spirit of teamwork.
In your role as an ST, you will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions. Your responsibilities will include implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems. Additionally, you will support customer needs post-implementation to enhance and optimize their use of the software solutions.
As a member of the field team, you will operate and travel from a home office. You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor. You are responsible for managing your schedule in alignment with your customers unique characteristics and needs, while also focusing on your professional growth and development. Occasionally, you will need to modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.
Job Description:
What do you need to succeed:
• Establishing relationships with individuals of diverse personalities is essential. This position is engaging and rewarding, and while it may occasionally present challenges, we offer a robust support system to facilitate your success. As part of your work, you will have the opportunity to visit remarkable towns and locations - including Canada (so Passport will be required).
• Embrace the opportunity to learn new things, welcome feedback about your performance, take part in purposeful practice sessions to boost your training, and be at ease with the ambiguity that comes with a global company that prides itself on continuous improvement and innovation.
• To excel in this role, you should possess a minimum of two (2) years of experience within the veterinary industry, with a background in training and/or leadership being strongly preferred.
• You must effectively communicate and collaborate with customers, leaders, and colleagues.
• Demonstrating the ability to cultivate strong partnerships with customers and peers will enable you to effortlessly gain confidence and trust from others.
• A proactive mindset is crucial for planning and prioritizing work in a dynamic environment and making quality and timely decisions.
• Effective listening skills are imperative to ascertain customer needs, allowing you to adapt your approach and demeanor to various situations.
• Collaborate with customers to guide and support the Change Management process that coincides with integrating a new system into their daily operations.
• Proficiency in learning and using technology, including computers, tablets, printers, and smartphones, is required. Familiarity with computer networking is an added advantage.
Physical Demands/Work Environment/Traveling Expectations:
• Weekend hours and weekday overtime may be required.
• Capable of standing/walking around continuously for up to 2 hours.
• May be required to lift, move and carry up to 50 pounds.
• Overnight travel is required. (3-4 nights per week on average)
• Requires up to 80% National travel, both Air and Car travel.
• Must live within an hour of an International Airport.
• Valid Driver's License required.
Why IDEXX:
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX Values:
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
7,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.