Position Title:
Veterinary Teaching Hospital Assistant II
Job Group:
Merit
Required Minimum Qualifications:
• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.
Job Description:
Summary of Duties and Responsibilities:
Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II!
Hours: The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.
Why You’ll Love This Position:
- Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
- Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
- Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
- Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.
Key Job Duties
Customer Service/Client Communication
- Welcome clients and update patient information in the hospital database.
- Schedule appointments, handle emergencies, and provide detailed instructions for visits.
- Explain hospital policies, payment procedures, and consent requirements.
- Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
- Collect deposits for inpatient care and explain credit and billing policies.
Administrative Tasks
- Manage communications for faculty, students, and staff.
- Train and supervise students in office procedures and medical record handling.
- Support doctors and students by providing access to client records, contact details, and visit history.
Service Coordination
- Organize and maintain medical records.
- Deliver food, supplies, and lab samples.
- Prepare and send out billing statements and other client communications.
- Maintain the reception area with necessary forms and supplies.
- Sort and distribute mail and assist with database updates.
Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!
Required Minimum Qualifications:
- Customer service or receptionist experience totaling two years.
- Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the knowledge and skills to perform the job duties.
- Data entry skills.
Preferred Qualifications:
- Prior receptionist experience within a large or small animal clinic.
- Customer service experience in high-volume or fast-paced environments.
- Experience with payment processing, invoicing and/or bookkeeping.
- Familiarity with scheduling systems or client management software.
- Associate's degree or coursework in veterinary technology, animal science, or related field.
Department/Program & College Description:
The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach
Department Unit/Website:
Home - Lloyd Veterinary Medical Center
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.
Appointment Type:
Temporary (Fixed Term)
Proposed End Date or Length of Term:
March 1, 2027
Number of Months Employed Per Year:
Time Type:
Part time
Pay Grade:
08
Original Posting Date:
August 17, 2026
Posting Close Date:
August 27, 2026
Job Requisition Number:
R19780
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email
eooffice@iastate.edu
.
General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.