ACCESS San Fernando Valley is seeking an ECC Technician Manager to join our growing team!
JobPurpose:
Reporting directly to the Hospital Manager, the Department Manager is responsible for building, developing, and supporting an engaged, empowered, and high-performing team dedicated to delivering exceptional service to patients, clients, and referring veterinarians. In partnership with the Hospital Manager, Hospital Administrator, and Medical Director, the Department Manager fosters a culture of collaboration, accountability, inclusivity, and continuous development. Through effective leadership, team engagement, and commitment to an exceptional employee and medical experience, the Department Manager supports operational excellence, quality patient care, and sustainable hospital growth.
Compensation- $80,000-$90,000/yearly, Compensation to be determined based upon experience
DutiesandResponsibilities:
Schedule and conduct interviews and skill assessments for prospective staff in the emergency, urgent care, pharmacy, and kennel technician roles within the ECC department.
Responsiblefor newemployee orientation.
Develop and manage schedules for all technical staff within the ECC department to maximize coverage and minimize overtime while meeting 24/7 caseload needs, including coverage of technical responsibilities for patients as needed. Review and approve time-off requests.
Share responsibility with the Specialty Technician Manager for ensuring all Cubex machines are fully stocked and properly maintained, and that any discrepancies are promptly resolved.
Lead and support employee engagement initiatives as needed, in collaboration with department managers and Hospital Manager.
Manage department budgets and staffing needs, and monitor overtime and meal penalties, in accordance with guidelines provided by the hospital manager.
Review and correct timecards for all staff within the ECC department each week, ensuring accuracy and timely submission for payroll processing.
Ensure standards of medical excellence are upheld within the department and team including OSHA, VMB, and DEA requirements.
Perform initial screening of client concerns and collaborate with the Hospital Manager/Hospital Administrator/Medical Director.
Spend a minimum of 50% of time on the hospital floor providing visible leadership, support, and guidance to the client care team, with the remaining time dedicated to administrative duties (varies based on hospital size, number of direct reports, and staffing needs).
Negotiate and mediate conflicts among technical staff in partnership with the Hospital Manager and People Operations Business Partner.
Supports compliance with applicable labor laws and company scheduling practices in partnership with hospital leadership and People Operations.
Oversight, with the guidance of Hospital Manger, of ECC technical staff performance,ensuringqualitycontrolandconsistencyoftechnicaltaskcompletion
Performanceof all ECC departmentstaffreviewonaregularbasistoensurestaffmembers are provided with clear expectations and understand how they perform compared to expectations.
Communicationwith Facility Manageronspecialtyequipmentperformanceand maintenance to ensure necessary functionality.
WorkcloselywithHospitalManger aswellastheentireadministrativeteamto ensure consistent practices throughout the hospital.
ResponsibleforschedulingregularECC departmentstaffmeetingsandverifyingthatall action items from each meeting are handled before eliminating them from the list of items to be completed.
Generalfacilityoversightandknowledge,includinghandlingordelegationoffirst response for urgent specialty department needs.
We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, matching 401(k), PTO, paid parental leave, continuing education, generous pet discounts, and much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
We look forward to hearing from you, apply today!
#ZR
Numbers & Facts
Location
Woodland Hills, CA
Job Type
Full-time
Salary
$80,000–$90,000 Per Year
Skills
Administrative Skillsunmatched
Budget Managementunmatched
Compensation Managementunmatched
Corporate Lawunmatched
Customer Support/Serviceunmatched
Emergency Medicineunmatched
Establish Prioritiesunmatched
Hospitalunmatched
Hospital Administrationunmatched
Leadershipunmatched
Maintenance Servicesunmatched
Medical Protocolsunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
OSHAunmatched
Operational Supportunmatched
Operations Managementunmatched
Patient Careunmatched
Payroll Administrationunmatched
People Managementunmatched
Regulatory Complianceunmatched
Schedule Developmentunmatched
Service Deliveryunmatched
Staff Requirementsunmatched
Time Managementunmatched
United States Drug Enforcement Agency (DEA)unmatched
Veterinary Medicineunmatched
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