Veterinary Technician Supervisor - New England Veterinary Center & Cancer Center

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PetVet Care Centers'' New England Veterinary Center & Cancer Center is currently seeking a Veterinary Technician Supervisor to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

We are seeking an experienced and dedicated Veterinary Technician Supervisor to join our veterinary team. This leadership role is responsible for overseeing daily technician operations, supporting high-quality patient care, and ensuring excellent communication and collaboration among technicians, assistants, doctors, and hospital leadership.

New England Veterinary Center & Cancer Center in Windsor, Connecticut, is a leading specialty and oncology hospital providing advanced, life-saving care through a highly skilled and collaborative team.

The ideal candidate is a skilled veterinary technician who thrives in a fast-paced environment, has strong clinical knowledge, and is passionate about mentoring others while maintaining the highest standards of patient care.

Key Responsibilities

• Team Leadership & Development

• Provide daily leadership, guidance, and support to veterinary technicians and assistants across multiple shifts

• Promote a culture of teamwork, accountability, professionalism, and compassion

• Mentor team members through coaching, education, and hands-on support

• Assist with onboarding, training, and competency development of new employees

• Participate in performance feedback and help identify opportunities for team growth

• Emergency, General Practice & Specialty Patient Care

• Support technicians in providing exceptional care for critical, hospitalized, and specialty patients

• Ensure appropriate technician workflow during high-volume emergency periods

• Assist with prioritizing patient care needs and maintaining efficient patient flow

• Promote excellence in anesthesia monitoring, emergency procedures, medication administration, nursing care, and patient comfort

• Hospital Operations

• Collaborate closely with veterinarians, managers, and leadership to improve hospital efficiency and patient outcomes

• Monitor compliance with medical protocols, safety procedures, and quality standards

• Assist with maintaining appropriate staffing levels and shift coverage

• Help identify workflow challenges and implement solutions

• Ensure treatment areas, equipment, and supplies are maintained and ready for patient care

• Promote accurate medical record documentation and adherence to hospital policies

• Communication & Client Experience

• Encourage strong communication between technicians, doctors, reception teams, and clients

• Support technicians in providing compassionate updates and education to pet owners

• Help create a consistent, positive client experience during stressful emergency situations

• Serve as a resource and role model for professional communication and bedside manner

Qualifications

• Licensed/Certified Veterinary Technician preferred
• Minimum of 2 years'' experience in ER or Specialty medicine
• Previous supervisory, leadership, or mentoring experience needed
• Advanced knowledge of emergency nursing, anesthesia, patient monitoring, and critical care preferred
• Ability to remain calm and organized in a fast-paced environment
• Excellent communication, leadership, and problem-solving skills
• Strong commitment to patient advocacy, teamwork, and continued learning

What We're Looking For

The ideal candidate is a confident and approachable leader who can inspire a team while maintaining high medical standards. They are passionate about veterinary medicine, enjoy developing others, and are committed to creating an environment where both team members and patients thrive.

Schedule: Full-Time, rotating shifts, will vary to work with all shifts

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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