Veterinary Technician Supervisor - New England Veterinary Center & Cancer Center

We are seeking an experienced and dedicated Veterinary Technician Supervisor to join our veterinary team. This leadership role is responsible for overseeing daily technician operations, supporting high-quality patient care, and ensuring excellent communication and collaboration among technicians, assistants, doctors, and hospital leadership.

New England Veterinary Center & Cancer Center in Windsor, Connecticut, is a leading specialty and oncology hospital providing advanced, life-saving care through a highly skilled and collaborative team.

The ideal candidate is a skilled veterinary technician who thrives in a fast-paced environment, has strong clinical knowledge, and is passionate about mentoring others while maintaining the highest standards of patient care.

Key Responsibilities

• Team Leadership & Development
  • Provide daily leadership, guidance, and support to veterinary technicians and assistants across multiple shifts
  • Promote a culture of teamwork, accountability, professionalism, and compassion
  • Mentor team members through coaching, education, and hands-on support
  • Assist with onboarding, training, and competency development of new employees
  • Participate in performance feedback and help identify opportunities for team growth
• Emergency, General Practice & Specialty Patient Care
  • Support technicians in providing exceptional care for critical, hospitalized, and specialty patients
  • Ensure appropriate technician workflow during high-volume emergency periods
  • Assist with prioritizing patient care needs and maintaining efficient patient flow
  • Promote excellence in anesthesia monitoring, emergency procedures, medication administration, nursing care, and patient comfort
• Hospital Operations
  • Collaborate closely with veterinarians, managers, and leadership to improve hospital efficiency and patient outcomes
  • Monitor compliance with medical protocols, safety procedures, and quality standards
  • Assist with maintaining appropriate staffing levels and shift coverage
  • Help identify workflow challenges and implement solutions
  • Ensure treatment areas, equipment, and supplies are maintained and ready for patient care
  • Promote accurate medical record documentation and adherence to hospital policies
• Communication & Client Experience
  • Encourage strong communication between technicians, doctors, reception teams, and clients
  • Support technicians in providing compassionate updates and education to pet owners
  • Help create a consistent, positive client experience during stressful emergency situations
  • Serve as a resource and role model for professional communication and bedside manner

Qualifications

• Licensed/Certified Veterinary Technician preferred
• Minimum of 2 years' experience in ER or Specialty medicine
• Previous supervisory, leadership, or mentoring experience needed
• Advanced knowledge of emergency nursing, anesthesia, patient monitoring, and critical care preferred
• Ability to remain calm and organized in a fast-paced environment
• Excellent communication, leadership, and problem-solving skills
• Strong commitment to patient advocacy, teamwork, and continued learning

What We're Looking For

The ideal candidate is a confident and approachable leader who can inspire a team while maintaining high medical standards. They are passionate about veterinary medicine, enjoy developing others, and are committed to creating an environment where both team members and patients thrive.

Schedule: Full-Time, rotating shifts, will vary to work with all shifts