Vice President, Account Management

Company Leadership Serve as a member of the agency leadership team, contributing to company strategy, growth, succession planning, risk management, and operational decision-making.Partner with the President and cross-functional leaders to align priorities, resources, and departmental plans with broader organizational goals.Lead and support company-wide initiatives and organizational change, ensuring effective communication, alignment, adoption, and continuous improvement.Model company values and foster a culture of accountability, collaboration, engagement, and high performance. Department Leadership Set the strategic direction and priorities for the Account Management department, with accountability for its overall performance, growth, profitability, and long-term success.Establish and monitor department goals and performance measures, including client retention, revenue, margin, utilization, employee engagement, and retention.Oversee portfolio health, client satisfaction, and account performance, ensuring risks are addressed and teams consistently deliver high-quality work that meets client objectives and agency standards.Provide executive-level oversight and strategic guidance across key accounts, brands, and high-impact client engagements.Anticipate staffing, capacity, capability, and workload needs, aligning recruitment, resourcing, and skills development with current and future business demands.Develop Account Management leaders through priority-setting, delegation, validation, coaching, performance management, and succession planning.Establish department-wide processes, tools, and ways of working that improve service quality, operational efficiency, consistency, and scalability.Foster strong executive client relationships and effective collaboration across departments in support of client and business objectives. Financial Leadership Partner with Finance, Operations, and President to develop department budgets, revenue forecasts, staffing plans, and long-range financial strategies.Oversee department and portfolio financial performance, including revenue, profitability, utilization, expenses, forecasting, and account health.Review and approve project estimates, Statements of Work, and significant scope changes to ensure appropriate resourcing, accurate forecasting, and financial viability.Use financial and operational data to inform resource allocation, staffing investments, risk mitigation, and performance improvement.Build financial acumen and accountability among Account Management leaders, ensuring they understand the broader business implications of their decisions. Business Development Protect and grow existing business by ensuring delivery excellence, strong client relationships, and continued alignment with evolving client needs.Drive organic growth across the client portfolio by guiding teams in identifying opportunities, developing strategic recommendations, and expanding the value delivered to clients.Identify and pursue new business opportunities with pipeline assets or expanded service options.Support Business Development-led pursuits through opportunity assessment, pitch strategy, proposal development, capabilities presentations, prospective client meetings.Partner with agency and cross-functional leadership to shape growth priorities, service offerings, and solutions that respond to market and client needs.Travel up to 20% of the time to support client meetings, business development activities, strategic engagements, and key organizational initiatives, including an expectation to be onsite at the company office or client location approximately 3-4 days per month.