VICE PRESIDENT, BUSINESS TECHNOLOGY LIAISON
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week).
In this role, you'll make an impact in the following ways:
- Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY''s principles.
- Point of escalation for client operations team.
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
- Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
To be successful in this role, we're seeking the following:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Advanced degree or relevant certifications are a plus.
- Typically 7-10 years of experience and 2-3 years of management experience. Experience in an operational area and/or client services is preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
- Subaccounting and/or Brokerage experience a plus