Vice President, Client Success - West (REMOTE)
Franklin, TN
Client Success /Full-Time /Remote
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EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book''s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Vice President, Client Success (VP) is responsible for cultivating positive, long-term relationships across the EnableComp client base in partnership with internal EnableComp operations and sales leadership. The VP is responsible for interacting with customers on an executive level; and acting as an extension of the client; understanding and communicating agreed upon expectations to internal departments and increasing the market share of business by providing service that meets and exceeds customer expectations. Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.
The Job Responsibilities Include
Client Relationship/Management: 25%
Collaboration with other EC functions: 25%
Client Business Reviews and Meetings: 25%
Introducing and selling new solutions to existing clients, including having a target sales quota: 25%
Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities
Will oversee all Client Success activities for designated clients within the assigned Region.
Will oversee 4-5 directors of Client Success acting as a mentor and team lead ensuring they hit all of their goals
Communicate and coordinate with Senior Vice President, Client Success to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard.
Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.
Manages certain KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals.
Uses a consultative approach to best serve each client to ensure we are delivering the right services at the right time to meet each client's needs.
Reviews, understands and tracks assigned client's performance goals and meets regularly with our clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines.
Ensures EnableComp's monthly and quarterly reporting packages are generated and delivered to assigned clients timely, and that they consistently reflect the pertinent EnableComp metrics and benchmarks.
Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.
Schedule and attend regular meetings or conference calls with assigned clients to discuss current status and reports and ensures the necessary EnableComp team members contribute appropriately for the meetings.
Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.
Assist Implementation with the roll out of any process update/rollout initiatives and manage client deliverables post-implementation.
Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.
Identify cross-sell opportunities within the assigned client base, escalating to the assigned outside sales executive for applicable territory/client. Escalates to Sales Executive when needed.
Participates in internal client account review meetings (sales forecast, at risk, etc.).
Use of independent judgement and discretion as it relates to responsibilities detailed above.
Other duties as required.
Requirements & Qualifications
Bachelor's Degree in Business, Sales/Marketing or other related field of study
Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, namely engaging hospital revenue cycle management.
Equivalent combination of education and experience will be considered.
Experience with claims billing and IT/EDI systems preferred.
Experience with CRM software (e.g. Salesforce.com)
Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
Timely and regular attendance.
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to