Vice President, Consumer Services and Solutions

HP Inc.

Vancouver, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Business Growth, Business Model, CSS (Cascading Style Sheet), Computer Firmware, Customer Experience, Customer Relations, Customer Service Tools, Customer Support/Service, Hewlett-Packard Product Family, Hewlett-Packard Systems, Hyperion Pillar, Leadership, LifeTime Value (LTV), Logistics, Matrix Management, Onboarding, Operations Management, Performance Metrics, Printing, Product Management, Product Planning, Project/Program Management, Revenue Growth, Service Delivery, Supply Chain, User Interface/Experience (UI/UX)

LOCATION

Vancouver, WA

POSTED

30+ days ago

Join the Consumer Print Solutions and Services (CPSS) team to lead Consumer Services and Solutions (CSS), a high-growth business serving more than 13 million subscribers worldwide. With a proven track record of delivering sustained revenue and profit growth, CSS is at the forefront of HP's transformation toward services-led customer relationships. Our ambition is to expand the value of our current offerings while building the next generation of AI-powered digital solutions. We are also bringing to life the vision of the HP app-unlocking more seamless, personalized experiences that extend far beyond device setup, management, and support. As a strategic pillar for HP, CSS is shaping enduring customer connections and driving resilient, recurring growth. **Key Responsibilities** **Strategy & Business Leadership** + Leads end-to-end strategy and execution for the global CSS strategy, aligned with CPSS and HP enterprise priorities + Drive profitable growth across subscription offerings by evolving business models and developing new solutions for both existing and new customers and seamless user experience + Lead long-term portfolio and monetization strategy to scale recurring revenue and maximize customer lifetime value + Drive next generation of AI-powered digital solutions for home printing. **Product & Platform Ownership** + Define and deliver a differentiated product roadmap, partnering across hardware, software, and firmware teams to bring compelling subscription solutions to market + Own the vision, roadmap, and execution of the HP app, coordinating across business units to deliver a seamless OneHP experience across customer touchpoints + Drive monetization of the HP app with curated and contextual offers, coordinated across business units **Operating Model & Execution** + Lead a global organization spanning product management, customer success, service delivery, operations, and program management + Establish clear operating rhythms, governance, and performance metrics tied to business outcomes + Drive simplification, scalability, and efficiency across development and operations, leveraging AI to accelerate innovation and execution + Deliver best-in-class consumer experiences across the end-to-end lifecycle-from awareness and onboarding through active use-to drive engagement and retention + Ensure operational excellence in service delivery through close partnership with Customer Support and Supply Chain/Logistics **Leadership & Collaboration** + Build, inspire, and develop high-performing teams, fostering a culture of accountability, innovation, and inclusion + Serve as a key member of the CPSS leadership team, influencing enterprise priorities and cross-division initiatives + Partner closely across Print, Personal Systems, HP Solutions, TIO, and Enterprise Operations to deliver integrated OneHP outcomes **Required Qualifications & Experience** + 15+ years of progressive leadership experience in consumer services, digital platforms, subscriptions, or software-enabled businesses + Proven success leading large, global teams and complex portfolios at the VP or equivalent senior leadership level + Demonstrated experience scaling subscription-based or recurring revenue models + Strong customer-centric mindset with experience delivering digital and platform-led consumer experiences + Track record of driving transformation, simplification, and growth in complex matrixed organizations The pay range for this role is **$275,000** to **$375,000** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 11 paid holidays + Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

HP Inc.

INDUSTRY

Other/Not Classified

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