LaSalle Network is hiring on behalf of a rapidly growing technology company in Chicago, seeking a Vice President, Customer Experience. This individual will build the customer experience function from the ground up, creating workflows, implementing support systems, defining SLAs,and establishing metrics that drive quality, responsiveness, and customer satisfaction.
The Vice President, Customer Experience will hire, develop, and lead a high-performing team of customer support and technical service professionals while serving as the bridge between customers and internal teams. This role will ensure issues are resolved efficiently, feedback is captured, and insights are used to improve products and processes.
The ideal candidate has experience building and scaling customer experience teams within technology companies, with expertise in enterprise support environments such as SaaS, cybersecurity, fintech, cloud infrastructure, or identity solutions. Success in this role requires strong leadership, operational discipline, technical fluency, and a commitment to delivering world-class service.
Vice President, Customer Experience Responsibilities:
The LaSalle Group focuses on a unique niche in the growing senior living real estate sector. Although The LaSalle Group’s four divisions develop independent living communities, assisted living communities, and other business lines, our specialty remains senior memory care communities. Since 1999, the mission of The LaSalle Group has not changed. We are fully determined to be the best and preferred memory care provider through our proven excellence and expertise. We are committed to smart, steady growth – both related and unrelated to our current senior living businesses – while never compromising quality or care, in order to create positive opportunities for our current and future residents, residents’ loved ones, employees, and business partners. As the parent company, The LaSalle Group provides consultation, business support, and management in the areas of finance, accounting, asset management, HR, IT, legal, and marketing.
Based in Irving, Texas, with locations around the country, The LaSalle Group focuses primarily on real estate development of senior living communities. Founded in 1990, LaSalle builds, owns, and operates its communities through 4 divisions, which fully support the Autumn Leaves communities from inception through design, construction, and management of operations.
Autumn Leaves believes that in order to provide the best memory care our communities must be designed from the ground up. That’s why each Autumn Leaves community is built to provide an environment that assures the comfort and enjoyment of your loved one.
Unlike other memory care residences, Autumn Leaves has intentionally placed our offices within the residence. This open-door policy permits our residents to come in and out of our offices just as they would any living area of their home. It helps to establish bonds of trust and enhanced community. This is all by design.
MISSION STATEMENT
Through excellent quality of care and compassion, our mission is to create life-enriching experiences for our residents and their loved ones, our team members, our business partners, and others we serve.