Vice President, Enterprise CRM - User Support & Enablement Manager

BNY Mellon

Pittsburgh, PA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Analysis, Documentation, Finance, Financial Services, Financial Systems, Global Financial Markets, Instructional Design, Life Insurance, LinkedIn, Market Analysis, Marketing, Microsoft Dynamics CRM, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Newsroom, Onboarding, Presentation/Verbal Skills, Problem Solving Skills, Sales, Salesforce.com, Training Program, Training/Teaching, Validation Testing, Wealth Management, eCRM, eLearning

LOCATION

Pittsburgh, PA

POSTED

3 days ago

Job Description

Vice President, Enterprise CRM - User Support & Enablement Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Enterprise CRM - User Support & Enablement Manager to join our Client Service Hub team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

Design and develop ECRM user training initiatives and programs including but not limited to; documentation, testing and production validation, user onboarding, training, coordination, rollout and evaluation
Plan, create, and execute learning journeys, online learning, and instructor-led trainings based on business needs
Provide user support, issue management and resolution tracking, onboarding planning, execution, and management
Become an expert in all areas of the ECRM application including sales, wealth, marketing, customer service, and operations. This will require an in depth understanding of each user's job as it relates to ECRM

To be successful in this role, we're seeking the following:

Strong communication and presentation skills (both verbally and in writing); able to articulate complex information in a clear and simple manner to a variety of audiences
Proficient in MS Word, MS Excel and MS PowerPoint. Experience with instructional design, SharePoint, Microsoft Dynamics and Salesforce CRM or comparable applications is preferred
Experience supporting Wealth Management training, change, and enablement including interaction with client-facing teams
Minimum of five (5) years training and user support experience in Customer Relationship Management (CRM) systems or similar technology preferred
Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred

About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here's a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

About the Company

BNY Mellon

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