Vice President, Health Services

FLSA Status: Exempt Department: Health Services Reports To: Chief Medical Officer

GENERAL DESCRIPTION OF POSITION The Vice President, Health Services is responsible for optimizing the quality and value of health care received by health plan members by providing consistent, innovative leadership and direction to design, implementation, analysis, monitoring and reporting of effective and efficient health management services across all lines of business. This includes management and oversight of all strategic and operational functions of the Case Management, Utilization Management, Quality Improvement, Behavioral Health, Pharmacy and Long Term Supports Services departments. The position is also responsible for ensuring compliance with the state and federal requirements for these departments as well as related vendors. This position is also responsible for working in close collaboration with various Departments of Santa Clara County and Santa Clara Valley Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

• Provides leadership, direction, and oversight to all of the Health Services areas (Case Management, Utilization Management, Quality Improvement, Behavioral Health, Pharmacy, Long Term Services and Supports, Process Improvement) and vendor(s) to ensure achievement of organizational, departmental and individual goals and maximize health outcomes for health plan members.
• Designs, implements and administers best practices to ensure health care quality and value is maximized at the plan through appropriate utilization of health care services and contracts and relationships with delegates and vendors.
• Assures effectiveness of departments by designing and monitoring key metric to continuously improve outcomes, and take targeted actions when metrics indicate improvement is warranted.
• In conjunction with the Chief Medical Officer, develops and implements appropriate clinical policies and procedures and programs. Plans and prepares designated Committee meetings (Pharmacy and Therapeutics, Utilization Management, Quality Improvement). As well as assist with meeting.
• Operationalizes new benefits, pilots and existing programs such as Palliative Care, Dual Eligible Special Needs Plan (DSNP), CalAIM, Student Behavioral Health Incentive Program (SBHIP) and Housing and Homeless Incentive Program (HHIP) among others.
• Creates and reviews budgets of assigned departments as part of the annual planning and budgeting cycle and ongoing.
• Contributes to the development of strategic planning for short and long term health plan goal development in conjunction with integration of Health equity measures to decrease disparities.
• Develops innovative solutions to management and sharing of data needed for Health Services for operational and programmatic initiatives.
• Drives new health services initiatives and collaborations across departments to support continuous improvement and health plan goals.
• Instills a culture of Continuous Process Improvement, identify, design and implement Process Improvement opportunities, implement new systems required to support health services operations.
• Supports and builds cross-functional relationships with key partners across the organization. Motivates teams and individuals to achieve goals, while enforcing accountability.
• Ensures ongoing audit readiness and compliance with regulatory requirements from Centers for Medicare and Medicaid Services (CMS), CA Department of Health Care Services (DHCS), CA Department of Managed Health Care (DMHC) and National Committee for Quality Assurance (NCQA).
• Develops and maintains positive collaborative relationships with providers, delegates, community-based groups (CBO), Santa Clara County Departments to enhance plan community presence and build mutual partnerships.
• Manages, coaches, and trains staff including hiring, firing, and performance evaluation.
• Attend off-site meetings or events as necessary.
• Perform other related duties as required or assigned.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES Carries out supervisory/management responsibilities in accordance with the organizations policies, procedures, applicable regulations and laws. Responsibilities include:

• Providing effective leadership to attract and retain top talent to drive business results, including recruiting, interviewing, and hiring.
• Developing a high performing division culture and staff. This includes setting the standard for staff/peers and motivating employees to maximize organizational goals and objectives.
• Effectively assimilating, training and mentoring staff and, when appropriate, cross training existing staff and initiating retraining. This includes coaching to help increase skills, knowledge, and (if applicable) improve performance.
• Setting goals and planning, assigning, and directing work consistent with said goals. This includes responding to employees needs, ensuring they have the necessary resources to do their work.
• Appraising performance, rewarding and disciplining employees, addressing complaints and resolving issues. This includes providing regular and effective feedback to employees and completing timely and objective performance reviews.

REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

• Clinician with active unrestricted license to practice in the State of California (RN, NP, PA, LCSW, or equivalent clinical licensure). (R)
• Masters degree in business, health care, public health, or related field. (R)
• Minimum of ten years of experience in senior-level management or director-level positions demonstrating increased levels of accountability. (R)
• Minimum of ten years of experience in mid to senior-level management positions demonstrating increased levels of accountability. (R)
• Certification in process improvement (Six Sigma, Lean, TQM). (D)
• Demonstrated knowledge of CMS, DHCS and DMHC regulations. (R)
• Demonstrated knowledge of NCQA requirements and implementation. (R)
• Demonstrated successful leadership in program implementation and management and change management. Ability to plan, organize, administer and coordinate a variety of large and complex services, projects and programs. (R)
• Proven ability to exercise sound business judgment in determining priorities and resolving problems. Proven track record of success in plan management. Experience in strategic planning and development. (R)
• Successful leadership and management experience building effective teams, managing cross-functional teams and continuous improvement programs. (R)
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. (R)
• Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, health professional and administrators, members, providers and outside entities over the telephone, in person or in writing. (R)
• Ability to use a keyboard with moderate speed and high level of accuracy. (R)
• Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R)
• Strong working knowledge of and the ability to efficiently operate all applicable computer software including computer applications such as Outlook, Word, Excel, and PowerPoint. (R)
• Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
• Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R)
• Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R)
• Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, or staff. (R)
• Ability to direct and manage large-scale, complex, cross-functional, multi-departmental projects to completion with minimum supervision (R)
• Ability to maintain confidentiality. (R)
• Ability to gather and analyze data, organize and write reports, and organize work efficiently. (R)
• Ability to think creatively and work strategically, to help drive innovative solutions yielding measurable results to the organization. (R)
• Ability to comply with all SCFHP policies and procedures. (R)
• Ability to perform the job safely with respect to others, to property, and to individual safety. (R)
• Manages other projects as needed that support quality outcomes and organizational goals. (R)
• Maintenance of a valid California drivers license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R)
• Experience working in a county-affiliated or publicly sponsored health plan environment, with demonstrated ability to navigate complex governmental and regulatory stakeholder relationships. (D)

PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:

• Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
• Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
• Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
• Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
• Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
• Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels.