Experience Needed for Success
Healthcare & Industry Expertise
- Deep knowledge of healthcare payer, provider, PBM, and healthcare services markets.
- Strong understanding of one or more of the following:
- Payment Integrity
- Care Management (CM)
- Utilization Management (UM)
- Disease Management (DM)
- Revenue Cycle Management (RCM)
- Risk Adjustment
- Population Health
- Pharmacy Benefit Management
- Clinical Operations
- Healthcare Analytics and Data Solutions
Commercial & Sales Excellence
- Proven success leading enterprise proposal management, presales, solutioning, or sales enablement organizations.
- Significant experience supporting large, complex healthcare pursuits and multi-million-dollar transformation opportunities.
- Demonstrated expertise across opportunity qualification, solution design, commercial modeling, proposal development, executive presentations, and deal strategy.
AI, Data & Digital Transformation
- Experience leveraging Generative AI, automation, analytics, and digital technologies to improve commercial effectiveness and business outcomes.
- Understanding of AI-enabled healthcare solutions, data-driven operations, predictive analytics, intelligent automation, and digital transformation strategies.
- Experience introducing and scaling sales and proposal technologies that improve productivity, knowledge management, and win rates.
Leadership & Influence
- Proven experience leading large, geographically dispersed, cross-functional teams.
- Strong executive communication and stakeholder management capabilities.
- Ability to influence senior leaders across Sales, Operations, Product, Technology, and Executive leadership teams.
- Exceptional analytical, problem-solving, and strategic thinking skills.
Technical & Tool Proficiency
- Experience with CRM and sales enablement technologies such as Salesforce, HighSpot, RFPIO, Responsive, HubSpot, Copilot, and other AI-enabled productivity platforms.
- Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Microsoft Copilot.
Qualifications
- Bachelor''s degree in Business, Marketing, Healthcare Administration, Technology, or a related field.
- MBA or advanced degree preferred.
- 15+ years of healthcare industry experience spanning healthcare services, operations, consulting, sales, solutioning, or commercial leadership.
- 10+ years leading proposal management, presales, sales enablement, solution consulting, or commercial support organizations.
- Demonstrated experience supporting healthcare payers, providers, PBMs, and healthcare technology organizations.
- Proven track record of driving growth through innovative commercial strategies, AI-enabled capabilities, and differentiated healthcare solutions.
Preferred Candidate Profile
The ideal candidate is a healthcare growth leader who combines deep healthcare expertise with modern AI, analytics, and digital transformation capabilities. They understand how to translate complex client challenges into compelling, outcome-based solutions while leveraging technology and innovation to improve commercial effectiveness and accelerate revenue growth.
Salary Range: $167,000 - $239,000
The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
Key Responsibilities
Proposal Management & Solutioning Excellence
- Lead all healthcare proposal development activities, including RFIs, RFPs, solution proposals, executive presentations, pricing support, and finalist presentations.
- Build repeatable solution frameworks and proposal assets that highlight EXL''s healthcare domain expertise, AI-powered capabilities, analytics solutions, digital operations, and outcome-based value propositions.
- Drive consistency, quality, and innovation throughout the proposal lifecycle while improving proposal turnaround times and win rates.
- Conduct win/loss analyses and translate insights into actionable improvements for offerings, messaging, solution positioning, and pricing strategies.
AI-Powered Commercial Transformation
- Champion the use of Generative AI, Agentic AI, automation, and digital tools to streamline proposal creation, content management, knowledge sharing, and sales support workflows.
- Lead the implementation and optimization of proposal and sales enablement technologies, including intelligent content management, AI-assisted proposal development, CRM, and sales productivity platforms.
- Partner with Healthcare, Data & AI, and Digital Solution teams to continuously incorporate EXL''s latest AI-enabled capabilities into client-facing materials.
- Establish AI-driven metrics and insights that improve forecasting, pipeline visibility, sales productivity, and proposal effectiveness.
Team Leadership & Talent Development
- Lead and develop a diverse team of solution consultants, bid managers, proposal managers, proposal writers, graphic designers, content specialists, business development analysts, and sales enablement professionals.
- Build a culture of accountability, continuous improvement, innovation, collaboration, and customer-centricity.
- Develop talent strategies, succession planning, and capability-building programs that strengthen the organization''s commercial effectiveness.
Cross-Functional Collaboration
- Serve as a strategic connector between Growth, Operations, Product, Delivery, Marketing, Finance, Digital, Analytics, and AI organizations.
- Collaborate with subject matter experts to develop compelling, data-driven solutions that solve complex healthcare challenges.
- Support strategic pursuits, executive client engagements, analyst interactions, industry events, and key growth initiatives.
Key Responsibilities
Proposal Management & Solutioning Excellence
- Lead all healthcare proposal development activities, including RFIs, RFPs, solution proposals, executive presentations, pricing support, and finalist presentations.
- Build repeatable solution frameworks and proposal assets that highlight EXL''s healthcare domain expertise, AI-powered capabilities, analytics solutions, digital operations, and outcome-based value propositions.
- Drive consistency, quality, and innovation throughout the proposal lifecycle while improving proposal turnaround times and win rates.
- Conduct win/loss analyses and translate insights into actionable improvements for offerings, messaging, solution positioning, and pricing strategies.
AI-Powered Commercial Transformation
- Champion the use of Generative AI, Agentic AI, automation, and digital tools to streamline proposal creation, content management, knowledge sharing, and sales support workflows.
- Lead the implementation and optimization of proposal and sales enablement technologies, including intelligent content management, AI-assisted proposal development, CRM, and sales productivity platforms.
- Partner with Healthcare, Data & AI, and Digital Solution teams to continuously incorporate EXL''s latest AI-enabled capabilities into client-facing materials.
- Establish AI-driven metrics and insights that improve forecasting, pipeline visibility, sales productivity, and proposal effectiveness.
Team Leadership & Talent Development
- Lead and develop a diverse team of solution consultants, bid managers, proposal managers, proposal writers, graphic designers, content specialists, business development analysts, and sales enablement professionals.
- Build a culture of accountability, continuous improvement, innovation, collaboration, and customer-centricity.
- Develop talent strategies, succession planning, and capability-building programs that strengthen the organization''s commercial effectiveness.
Cross-Functional Collaboration
- Serve as a strategic connector between Growth, Operations, Product, Delivery, Marketing, Finance, Digital, Analytics, and AI organizations.
- Collaborate with subject matter experts to develop compelling, data-driven solutions that solve complex healthcare challenges.
- Support strategic pursuits, executive client engagements, analyst interactions, industry events, and key growth initiatives.