Vice President of Aftersales, North America

Title

Vice President of Aftersales, North America

Category Aftersales Number of Openings 1 Location Irvine Head Office Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt Description

JOB SUMMARY:

The Vice President of Aftersales, North America, will be responsible for parts and service functions across the United States and Canada. This comprehensive portfolio includes charging program solutions, parts and accessory planning, parts supply chain management, process improvement, service retention, customer experience, product quality and support, technical training, warranty, and customer relations, to support the achievement of overall VinFast North American aftersales objectives.

RESPONSIBILITIES & KEY ACTIVITIES:

• Responsible for analyzing, developing, and implementing a strategic service network across North America, utilizing an innovative market study approach to determine the optimal service center count and locations within any given US and Canadian market.
• Oversee customer service operations, technical services operations, vehicle quality and engineering, parts logistics, and warranties of electric vehicles across the North American region.
• Leadership of end-to-end vehicle recharging strategy, including logistics, home, public, fleet, and branded VinFast network development across the US and Canada.
• Recruitment, leadership, direction, and management of the regional aftersales and service teams.
• Development and execution of market readiness plans to ensure smooth VinFast product launches and sustained operations across North American markets.
• Establishment of service center and mobile service strategies, including design, tooling, standards, visual management, and staffing tailored to regional requirements.
• Establish and maintain strong working relationships with North American customers to encourage repeat and referral business while upholding localized high-quality standards.
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Understand and ensure compliance with manufacturer warranty policies, as well as distinct US and Canadian automotive and consumer protection procedures.
• Ongoing interaction and communication with the VinFast North America and Vietnam Global Aftersales teams to collaborate on various operational activities, goals, and objectives.
• Establish and develop relationships with senior global management (Vietnam/Europe/North America), internal stakeholders, and external partners.
• Management and forecasting of the North American budget involved with all aftersales operations, ensuring proper capital flows to fund the business's key strategic initiatives.
• Provide consultative guidance and insights into the North American automotive market, including market entry strategies, market dynamics, competitive landscape analysis, and major/minor player benchmarking.
• Establish and develop relationships with relevant government officials, regulatory bodies, and external partners regarding EV aftersales services, safety protocols, and compliance.
• Establishment and ongoing development of relationships with government officials, internal stakeholders, and external partners regarding EV aftersales service
• Supply input and advice on long-term business and financial planning

Position Requirements

MINIMUM REQUIREMENTS:

• Bachelor's Degree in a related field; Master's Degree or MBA is a plus.
• Thorough, comprehensive knowledge and understanding of automotive aftersales operations, parts logistics, and EV ecosystems in North America.
• 15+ years of hands-on OEM professional-level experience, which must include parts planning, warranty, customer service, and automotive marketing.
• 10+ years of people/team management experience, including director or manager-level positions overseeing multi-region or cross-border teams.
• Strong working knowledge of US and Canadian governmental policies, regulations, safety protocols/standards, and vehicle homologation (e.g., NHTSA, EPA, Transport Canada, GAC).
• Proven experience building cross-functional Standard Operating Procedures (SOPs).
• Comprehensive computer skills and working knowledge of systems, including Word, Excel, PowerPoint, parts inventory management software, and retail inventory systems.
• Strong leadership skills with a proven track record of managing and influencing distributed teams to achieve cross-border corporate objectives.
• May require up to 35% travel across the US, Canada, and international corporate headquarters.

Open Date 7/20/2026 Req Number AFT-26-00003 About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

Starting at Salary Range $250,000 - $300,000 EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

This position is currently accepting applications.

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