Vice President of Audiology

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role: 

We are seeking an experienced, visionary, and operationally minded Vice President of Audiology to lead clinical excellence and innovation for a rapidly growing nationwide hearing healthcare organization. This executive leader will be responsible for establishing and maintaining clinical standards across a national network while developing and scaling a comprehensive teleaudiology model that supports both direct patient care and business-to-business (B2B) partnerships throughout the country. 

The Vice President of Audiology will oversee the organization's teleaudiology department, professional development initiatives, and sales training teams to ensure alignment between clinical excellence, patient outcomes, operational efficiency, and business growth. This role requires a strategic leader who can bridge clinical expertise with scalable systems, technology-driven care delivery, provider development, and cross-functional collaboration. This individual will serve as a key thought leader within the organization and will partner closely with executive leadership to shape the future of hybrid hearing healthcare delivery. 

Key Responsibilities: 

Clinical Leadership & Standards 

• Develop, implement, and maintain nationwide clinical standards, protocols, and best practices across all hearing healthcare operations. 

• Ensure consistency in patient care delivery, verification practices, counseling, documentation, and overall clinical quality. 

• Lead initiatives focused on improving patient outcomes, patient satisfaction, return reduction, and operational efficiency. 

• Establish measurable clinical KPIs and monitor performance across regions and provider teams. 

• Ensure compliance with all federal, state, payer, and regulatory requirements related to audiology and hearing healthcare services. 

• Partner with operations leadership to drive standardization and continuous improvement initiatives across the organization. 

• Serve as a clinical resource and advisor to executive leadership on emerging trends, technology, regulations, and industry best practices. 

Teleaudiology Strategy & Operations 

• Develop and execute a long-term teleaudiology strategy designed to support scalable nationwide hearing healthcare delivery. 

• Build, oversee, and optimize a teleaudiology department that services B2B partner locations across multiple states. 

• Lead the integration of remote care models, including synchronous and asynchronous teleaudiology solutions, remote programming, virtual follow-up care, and hybrid service delivery. 

• Ensure operational excellence, provider utilization, scheduling optimization, and quality assurance within the teleaudiology department. 

• Establish workflows, protocols, staffing models, and performance metrics to support efficient and compliant teleaudiology operations. 

• Collaborate with technology, operations, legal, credentialing, and compliance teams to ensure scalable and compliant telehealth delivery. 

• Identify opportunities to expand access to care through innovative remote care solutions. 

Professional Development & Training 

• Oversee provider professional development initiatives across the organization. 

• Lead the development and implementation of clinical education programs, onboarding pathways, continuing education initiatives, and competency-based training. 

• Ensure providers maintain strong clinical, counseling, and patient experience skills. 

• Partner with leadership to create career development pathways for audiologists and hearing instrument specialists. 

• Foster a culture of accountability, coaching, continuous improvement, and clinical excellence. 

Sales Training & Performance Support 

• Oversee sales training initiatives that align patient-centered care with business growth objectives. 

• Collaborate with sales and operations leadership to develop training programs that improve patient engagement, treatment acceptance, and overall clinic performance. 

• Ensure sales training programs remain clinically appropriate, ethical, and aligned with organizational standards. 

• Support the development of patient journey frameworks, counseling strategies, and provider communication best practices. 

Leadership & Cross-Functional Collaboration 

• Lead and mentor a multidisciplinary team, including teleaudiologists, training leaders, clinical educators, and support personnel. 

• Build strong partnerships with operations, sales, technology, payer relations, marketing, and executive leadership teams. 

• Participate in strategic planning and organizational growth initiatives. 

• Represent the organization externally through conferences, industry events, partnerships, and professional organizations. 

• Drive innovation while maintaining a strong focus on patient-centered care and operational scalability. 

Requirements: 

• Doctorate in Audiology (Au.D.) or Ph.D. in Audiology, Speech & Hearing Sciences, or related field. 

• Current audiology licensure in good standing. 

• Minimum of 10 years of progressive leadership experience in hearing healthcare, audiology operations, telehealth, or multi-site healthcare environments. 

• Demonstrated experience leading large-scale clinical operations and provider teams. 

• Experience developing and implementing clinical standards, training programs, and operational workflows. 

• Strong understanding of teleaudiology, remote care delivery models, and healthcare technology integration. 

• Proven ability to lead cross-functional teams in a fast-paced, growth-oriented environment. 

• Strong business acumen with the ability to balance clinical excellence and operational performance. 

• Exceptional communication, leadership, presentation, and relationship-building skills. 

Preferred Qualifications: 

• Experience leading nationwide or multi-state hearing healthcare operations. 

• Experience building or scaling telehealth or teleaudiology programs. 

• Familiarity with hearing aid technology, remote programming platforms, and hybrid care models. 

• Experience working with payer programs, third-party administrators, and insurance-based hearing healthcare models. 

• Experience overseeing provider education, onboarding, and sales training functions. 

• CCC-A and/or FAAA designation preferred. 

NationsBenefits is an Equal Opportunity Employer.