Vice President of Business Operations

NovaTech

Nashville, TN

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JOB DETAILS

SKILLS

Automation, Billing, Business Growth, Business Operations, Business Services, Business Transformation, Business-to-Business (B2B), Cloud Computing, Coaching, Communication Skills, Continuous Improvement, Contract Management, Cost Control, Credit and Collections, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Demand Forecasting/Planning, Distribution Services, ERP (Enterprise Resource Planning), Equipment Maintenance/Repair, Finance, Funding, Leadership, Lean Six Sigma, Leasing, Logistics, Operational Improvement, Operational Support, Operations Management, Operations Processes, Order Processing, Order to Cash, Order/Customer Fulfillment, Partner Sales, Performance Management, Performance Metrics, Process Improvement, Procurement Management, Profit & Loss, Purchasing/Procurement, Reporting Dashboards, Sales, Sales Administration, Sales Strategy, Sales Support, Scalable System Development, Supply Chain, Talent Management, Team Building, Team Lead/Manager, Vendor/Supplier Management, Vendor/Supplier Sourcing, Willing to Travel

LOCATION

Nashville, TN

POSTED

Today

Vice President of Business OperationsNashville, Tennessee

Novatech, The Managed Office Provider, delivers a comprehensive portfolio of IT, Print, Cloud, and Security solutions nationwide. As we continue our growth, we are seeking an exceptional operational leader to help strengthen our foundation, improve execution, and position the business for continued expansion.

Reporting to the President of Office Technology, the Vice President of Business Operations will lead an approximately 90-person organization spanning sales support, contracts, leasing, billing, procurement, supply chain, and logistics. This executive leadership role owns critical operational functions that support the full customer and revenue lifecycle, from quote through delivery, billing, and recurring revenue services.

This is an opportunity for a proven operational leader who thrives on improving processes, developing talent, driving accountability, and building scalable business operations that support growth, profitability, and customer experience.

The OpportunityThe Vice President of Business Operations is responsible for ensuring the operational engine of the business performs efficiently, consistently, and at scale.

The successful candidate will lead teams that directly impact sales productivity, order fulfillment, customer experience, revenue realization, and operational performance. This individual must be comfortable leading organizational change, improving business processes, implementing operational discipline, and partnering closely with Sales, Finance, and Executive Leadership.

Key Responsibilities

Provide strategic leadership across sales support, contracts, leasing, billing, procurement, supply chain, logistics, and related operational functions
Establish performance expectations, operating rhythms, and accountability across the organization
Partner with executive leadership to support growth, profitability, customer experience, and operational excellence
Lead the teams responsible for quoting, deal setup, order entry, and sales administration
Improve responsiveness, accuracy, service levels, and execution consistency
Streamline workflows and reduce administrative burden for the sales organization
Partner with Sales Leadership to improve execution from opportunity through fulfillment
Lead process redesign, automation initiatives, and business transformation efforts
Implement scalable workflows across CRM, ERP, billing, leasing, and operational systems
Simplify complexity, eliminate inefficiencies, and improve operational performance
Drive adoption of new processes, systems, and operating standards
Own execution across procurement, inventory, logistics, installation, billing, and revenue realization
Establish KPI ownership, dashboards, and operational reporting
Improve purchasing effectiveness, inventory performance, fulfillment efficiency, and revenue capture
Lead vendor management, sourcing, and demand planning activities
Oversee contract administration, approvals, revisions, and exception processes
Lead leasing operations, partner relationships, funding processes, and program performance
Improve billing accuracy, collections effectiveness, and recurring revenue processes
Lead, coach, and develop director-level and manager-level leaders
Create accountability for measurable business outcomes
Foster a culture of ownership, collaboration, continuous improvement, and high performance

What Success Looks Like

Strong operational discipline supported by clear KPI ownership and accountability
Improved adoption of business processes, systems, and automation initiatives
Reduced order-to-cash cycle times
Improved inventory performance and procurement effectiveness
Increased billing accuracy and revenue realization
Reduced administrative burden on the sales organization
Strong leadership bench strength and team development
Scalable operational processes that support business growth

Required Qualifications

10+ years of progressive leadership experience within operations, business operations, commercial operations, revenue operations, or a related field
Demonstrated success leading large operational teams within a business-to-business environment
Experience leading multiple operational functions, including sales support, contracts, billing, procurement, supply chain, logistics, customer operations, or related areas
Proven track record of leading business transformation, process improvement, automation, and operational change initiatives with measurable results
Strong financial acumen, including experience managing operational performance, profitability, margins, and cost control
Experience leading and developing director-level and manager-level leaders
Strong executive presence, communication skills, and cross-functional leadership abilities
Must reside within the Nashville, Tennessee area
Must be able to regularly work from and commute to the Nashville office
Ability to travel up to 25% as business needs require

Preferred Qualifications

Experience within office technology, managed print services, equipment leasing, technology services, business services, distribution, or related industries
Experience with leasing programs, recurring billing, contract administration, and vendor management
Experience working with CRM, ERP, billing, and leasing platforms
Lean, Six Sigma, 5S, Operational Excellence, or similar continuous improvement methodologies

Why Novatech

Executive leadership opportunity with significant organizational impact
Direct partnership with senior executive leadership
Ownership of critical operational functions that drive customer experience and business performance
Opportunity to lead meaningful transformation and process improvement initiatives
Competitive base salary and bonus opportunity
Comprehensive benefits package
401(k) with company match
Paid Time Off, Volunteer Time Off, Floating Holidays, Company Holidays, and Parental Leave
Professional development and leadership growth opportunities

Ready to Lead What's Next?This is an opportunity to influence the future of a growing organization, lead a highly visible business operations function, and drive meaningful operational transformation.

If you have a proven track record of improving performance, developing leaders, and building scalable business operations, we encourage you to apply and explore what is possible at Novatech.

Apply today and join our team.

Equal Employment OpportunityNovatech provides equal employment opportunities to all employees and applicants for employment. We consider qualified applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, citizenship or immigration status, marital status, genetic information, veteran status, or any other characteristic protected by applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

NovaTech

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