Vice President of Customer Growth

ABOUT US

PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform - ClinicalPRO, ResearchPRO, and DataPRO - powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.

ABOUT THE ROLE

PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.

ROLE RESPONSIBILITIES

• Own the full NRR and expansion ARR targets for PatientIQ - the primary commercial metric for this role.
• Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
• Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
• Own the Strategic Account Program for named accounts - executive relationship management, multi-year expansion planning, and EBR cadence.
• Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
• Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and Specialty accounts from sale through expansion.
• Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
• Develop and retain a high-performing team - coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
• Oversee FY2027 headcount plan and capacity modeling.