Vice President of Enterprise Scheduling

Introduction

Executive thrive with us!  HCA Healthcare is one of he nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom.  We are looking for a Vice President of Enterprise Scheduling for HCA Healthcare Parallon team, where excellence creates excellence.  This role will be based in Nashville, TN. 

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years.  Do you want to be an influencer in healthcare?  Apply for our Vice President of Enterprise Scheduling role today!

Job Summary and Qualifications

Overview

The Vice President of Enterprise Scheduling leads and transforms scheduling strategy and operations across the organization. This executive is responsible for building a unified, scalable approach to scheduling that optimizes access, capacity, and experience for both patients and colleagues.

This role oversees all scheduling domains—including patient (office visits, procedural scheduling, imaging, and ancillary services) and workforce scheduling (staffing, shift management, and PTO planning)—with a mandate to drive efficiency, standardization, and innovation at enterprise scale.

The Vice President will report directly to the CEO of Customer Service Operations.

Duties (included but are not limited to):

Enterprise Strategy & Transformation

• Define and execute a comprehensive enterprise scheduling strategy aligned to organizational goals for growth, access, and experience
• Standardize scheduling practices, workflows, and governance across business units and geographies
• Lead transformation initiatives to modernize scheduling capabilities, including digital, self-service, and automation

Operational Leadership

• Oversee end-to-end scheduling operations across patient and workforce scheduling
• Drive performance against key metrics including access, utilization, cycle times, fill rates, and satisfaction
• Ensure seamless coordination across functions to balance demand, capacity, and resource allocation

Workforce & Capacity Optimization

• Lead enterprise workforce scheduling strategy, including staffing models, shift design, and PTO optimization
• Partner with HR and operations leaders to align labor strategies with demand forecasts and service delivery needs
• Implement data-driven approaches to capacity planning and forecasting

Technology & Innovation

• Partner with IT and digital teams to evaluate, implement, and optimize scheduling platforms and tools
• Champion the use of advanced analytics, AI, and automation to improve scheduling accuracy and efficiency
• Drive adoption of consumer-friendly scheduling solutions (e.g., online booking, real-time availability)

Cross-Functional Leadership

• Collaborate with clinical, operational, HR, and digital leaders to ensure alignment and integration
• Serve as a key advisor to executive leadership on access, capacity, and workforce strategy
• Lead and develop a high-performing, enterprise-scale team
• Organization & Time Management:  Highly organized with the ability to prioritize competing demands, manage multiple tasks in fast-paced environments, and deliver accurate results within tight timeframes
• Adaptability & Change Leadership:  Ability to lead and sustain process improvements while adapting to evolving business needs and environments
• Technical & Basic Functional Skills:  Ability to perform detailed work requiring accuracy, including basic mathematical calculations, balancing and reconciling figures, and maintaining high standards of precision in all outputs

Education and Experience

• Bachelor’s degree required
• Master’s degree (e.g., MBA, MHA, or related field) preferred
• 15+ years of experience in operations, workforce management, scheduling, or related fields
• 10+ years of proven experience leading large, complex scheduling or workforce planning organizations (enterprise scale, multi-site, high volume)
• Demonstrated success in driving transformation and standardization across decentralized environments
• Strong analytical and systems-thinking capabilities; experience leveraging data to drive decisions
• Experience implementing or optimizing scheduling technologies and platforms
• Executive presence with the ability to influence across diverse stakeholder groups

Preferred (but not required):

• Experience in healthcare or other highly regulated, service-oriented industries (e.g., airlines, hospitality, logistics, retail, call centers)
• Familiarity with access management, capacity planning, or customer/patient experience strategies

Leadership Profile

• Strategic thinker who can translate vision into execution at scale
• Operator with a track record of improving efficiency, access, and experience simultaneously
• Change leader comfortable navigating complexity and ambiguity
• Collaborative influencer who builds alignment across functions and levels
• Customer- and employee-centric mindset

Success Measures

• Improved access and reduced wait times across services
• Increased utilization of resources (providers, rooms, equipment, staff)
• Enhanced patient and colleague satisfaction with scheduling experience
• Adoption of standardized processes and technology across the enterprise
• Measurable improvements in workforce efficiency and cost management

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Vice President of Enterprise Scheduling opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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