IntroductionLast year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Vice President of Enterprise Scheduling with HCA Healthcare, you can be a manager in an organization that is devoted to giving!BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location. Come join our team as a Vice President of Enterprise Scheduling. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!Job Summary and QualificationsOverviewThe Vice President of Enterprise Scheduling leads and transforms scheduling strategy and operations across the organization. This executive is responsible for building a unified, scalable approach to scheduling that optimizes access, capacity, and experience for both patients and colleagues.This role oversees all scheduling domains-including patient (office visits, procedural scheduling, imaging, and ancillary services) and workforce scheduling (staffing, shift management, and PTO planning)-with a mandate to drive efficiency, standardization, and innovation at enterprise scale.The Vice President will report directly to the CEO of Customer Service Operations and will lead an organization composed of executives (COO-level or equivalent) responsible for major scheduling domains. Reporting StructureReports to: CEO, Customer Service OperationsDirect Reports: Senior executives (COO-level or equivalent) leading:Scheduling OperationsProcedural & Surgical SchedulingImaging & Ancillary SchedulingWorkforce Scheduling & Labor OptimizationScheduling Strategy, Analytics, & Technology Key ResponsibilitiesEnterprise Strategy & TransformationDefine and execute a comprehensive enterprise scheduling strategy aligned to organizational goals for growth, access, and experienceStandardize scheduling practices, workflows, and governance across business units and geographiesLead transformation initiatives to modernize scheduling capabilities, including digital, self-service, and automationOperational LeadershipOversee end-to-end scheduling operations across patient and workforce schedulingDrive performance against key metrics including access, utilization, cycle times, fill rates, and satisfactionEnsure seamless coordination across functions to balance demand, capacity, and resource allocationWorkforce & Capacity OptimizationLead enterprise workforce scheduling strategy, including staffing models, shift design, and PTO optimizationPartner with HR and operations leaders to align labor strategies with demand forecasts and service delivery needsImplement data-driven approaches to capacity planning and forecastingTechnology & InnovationPartner with IT and digital teams to evaluate, implement, and optimize scheduling platforms and toolsChampion the use of advanced analytics, AI, and automation to improve scheduling accuracy and efficiencyDrive adoption of consumer-friendly scheduling solutions (e.g., online booking, real-time availability)Cross-Functional LeadershipCollaborate with clinical, operational, HR, and digital leaders to ensure alignment and integrationServe as a key advisor to executive leadership on access, capacity, and workforce strategyLead and develop a high-performing, enterprise-scale team QualificationsBachelor's degree required; Master's degree (e.g., MBA, MHA, or related field) preferred15+ years of experience in operations, workforce management, scheduling, or related fields10+ years of proven experience leading large, complex scheduling or workforce planning organizations (enterprise scale, multi-site, high volume)Demonstrated success in driving transformation and standardization across decentralized environmentsStrong analytical and systems-thinking capabilities; experience leveraging data to drive decisionsExperience implementing or optimizing scheduling technologies and platformsExecutive presence with the ability to influence across diverse stakeholder groupsPreferred (but not required):Experience in healthcare or other highly regulated, service-oriented industries (e.g., airlines, hospitality, logistics, retail, call centers)Familiarity with access management, capacity planning, or customer/patient experience strategies Leadership ProfileStrategic thinker who can translate vision into execution at scaleOperator with a track record of improving efficiency, access, and experience simultaneouslyChange leader comfortable navigating complexity and ambiguityCollaborative influencer who builds alignment across functions and levelsCustomer- and employee-centric mindset Success MeasuresImproved access and reduced wait times across servicesIncreased utilization of resources (providers, rooms, equipment, staff)Enhanced patient and colleague satisfaction with scheduling experienceAdoption of standardized processes and technology across the enterpriseMeasurable improvements in workforce efficiency and cost management Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Vice President of Enterprise Scheduling opening. Help HCA Healthcare create healthier tomorrows for patients and communities. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply share Share Email X Facebook LinkedIn bookmark_border Save Job bookmark Unsave Job
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.