Vice President of Operations (Chimes DC)
Chimes District of Columbia.
Baltimore, MD
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JOB DETAILS
JOB TYPE
Full-time
LOCATION
Baltimore, MD
POSTED
30+ days ago
- Provides executive leadership and promotes a shared vision focused on quality, operational excellence, innovation, and continuous improvement.
- Implements the Agency's mission, vision, and strategic priorities across all Chimes DC operations.
- Oversees day-to-day and long-term operational performance in alignment with the approved strategic plan.
- Develops, implements, and monitors short- and long-term operational goals and strategic initiatives.
Contract Oversight & Compliance
- Oversees all aspects of government and commercial contracts, including staffing, equipment, supplies, service delivery, and fiscal viability.
- Ensures compliance with all applicable laws, regulations, contract requirements, and Agency policies, including AbilityOne, SourceAmerica, Maryland Works, and other governing entities.
- Ensures compliance with commensurate wage requirements, wage and hour regulations, and Collective Bargaining Agreements (CBAs).
- Maintains current knowledge of custodial, grounds maintenance, total facilities management, and logistics standards, methods, materials, and equipment.
Financial & Performance Management
- Assists in the development of the annual operating budget in collaboration with Finance.
- Operates within approved budgets and ensures financial discipline across all operations.
- Oversees revenue performance and supports accounts receivable management in coordination with Chimes DC Finance.
- Approves expenditures within delegated authority and seeks approval for items outside established limits.
- Evaluates organizational and departmental performance to ensure financial, operational, and mission objectives are achieved.
Quality & Continuous Improvement
- Works collaboratively with Quality leadership to ensure service quality is maintained, enhanced, and compliant with regulatory and contractual standards.
- Implements best practices in quality management, inspection systems, performance metrics, and corrective action processes.
- Utilizes data, assessment tools, and operational audits to drive continuous improvement.
Business Development & External Relations
- Supports new business opportunities in custodial, janitorial, total facilities management, logistics, and other niche markets.
- Represents Chimes DC in interactions with government agencies, the AbilityOne Commission, SourceAmerica, Maryland Works, customers, partners, and community stakeholders.
- Maintains awareness of the competitive landscape, regulatory trends, and emerging opportunities for growth and expansion.
People Leadership & Culture
- Directly supervises, evaluates, and develops assigned leadership and management staff.
- Builds and sustains a positive, inclusive, and respectful workplace culture aligned with Chimes' values.
- Attracts, retains, and motivates high-performing leaders and staff.
- Supports workforce development, training, and leadership development initiatives.
- Contributes to a work environment that is professional, collaborative, enthusiastic, and mission-focused.
Reporting & Governance
- Regularly reports to the Senior Vice President, Strategic Operations & Business Expansion on:
- Progress toward operational and strategic objectives
- Financial performance and risks
- Emerging issues and opportunities
- Initiates and directs the development of new programs and services as needed.
Secondary Functions
- Develops and maintains strong relationships with customers, partners, and community agencies.
- Supports and promotes staff training and professional development programs.
- Builds productive internal and external partnerships to support organizational goals.
- Participates in cross-organizational initiatives and change management efforts.
- Performs other duties, responsibilities, and special projects as assigned.
Education
- Master's degree in Business Administration or a related field from an accredited college or university preferred.
- Knowledge of government contracting practices.
- Knowledge of green cleaning principles and ISSA CIMS certification requirements.
- Knowledge of electronic tracking and performance management systems.
- Knowledge of custodial, grounds maintenance, total facilities management, logistics, and DOD standards.
- Knowledge of SDS, fire and safety, hazard communication, and bloodborne pathogen regulations.
Experience
- Ten (10) or more years of progressive executive or senior management experience, preferably in organizations supporting employment for individuals with disabilities.
- Demonstrated expertise in operational leadership, contract management, and organizational administration.
- Strong financial acumen and experience managing complex, multi-site operations.
- Demonstrated knowledge of federal regulatory and compliance standards.
- Proficiency in business software, data systems, and performance reporting tools.
- Knowledge of government benefits and employment support resources.
Notes:
- At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Company Match
- Transportation Subsidy
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.#cdc202
About the Company
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