Vice President of Operations

• Take ownership of the financial performance and profitability of residential operations across the Florence, Madison/Huntsville, and Birmingham divisions.
• Work directly with the company owner to establish annual revenue, gross-profit, net-profit, and departmental performance goals.
• Review financial and operational reports to identify trends, performance gaps, and opportunities for improvement.
• Establish and monitor key performance indicators for divisions, departments, managers, technicians, installers, and customer-service teams.
• Hold leaders accountable for meeting established revenue, profitability, productivity, and customer-service goals.
• Work with company leadership to improve pricing, departmental capacity, and overall operational efficiency.

• Provide executive oversight for residential operations across the Florence, Madison/Huntsville, and Birmingham divisions.
• Lead HVAC, plumbing, electrical, generator, dispatch, customer-service, and supporting operational departments.
• Establish and maintain consistent operating procedures, performance expectations, and service standards across all locations.
• Ensure departments operate efficiently while delivering dependable service and a positive customer experience.
• Address operational challenges involving scheduling, staffing, productivity, inventory, fleet management, and interdepartmental communication.
• Maintain a visible presence within the operation and stay connected to both office and field teams.

• Ensure residential service calls, installations, maintenance appointments, and customer concerns are handled professionally and efficiently.
• Promote strong coordination between customer service, dispatch, field technicians, installers, warehouse personnel, and management.
• Maintain high standards for workmanship, communication, job documentation, and follow-up.
• Develop strategies to improve customer satisfaction, retention, online reputation, and service-agreement growth.
• Assist division leaders with resolving significant operational or customer service concerns.

• Lead, mentor, and develop division managers, service managers, install managers, dispatch leaders, and other department heads.
• Support recruiting, onboarding, training, performance management, and workforce planning.
• Establish clear expectations and create accountability at every level of the organization.
• Identify and develop future leaders through coaching, training, and succession planning.
• Foster a culture centered on teamwork, professionalism, integrity, safety, and continuous improvement.

• Promote a safety-first culture throughout all residential operations.
• Ensure compliance with company policies and applicable licensing, safety, employment, and industry requirements.
• Maintain consistent standards for jobsite safety, vehicle and equipment use, workmanship, and documentation.
• Work with department leaders to address safety incidents, quality concerns, callbacks, and warranty issues.
• Implement improvements that reduce preventable errors and protect employees, customers, and company assets.

• Partner with the company owner to develop and execute short- and long-term operational strategies.
• Evaluate staffing, fleet, facility, and equipment needs based on company growth.
• Identify opportunities to expand service capacity, improve market coverage, and strengthen underperforming departments.
• Support the evaluation and implementation of service-management technology, automation, and operational tools.
• Help create a scalable operating structure that supports sustainable growth across multiple markets.
• Travel between company locations as operational needs require.

• Significant leadership and operational-management experience within HVAC, plumbing, electrical, home services, construction, or a similar trade-based industry.
• Proven experience leading managers, field technicians, installers, dispatchers, customer-service representatives, and office personnel.
• Strong understanding of residential service operations, scheduling, workforce management, budgeting, and profitability.
• Demonstrated ability to improve performance, strengthen accountability, and build effective teams.
• Experience reviewing financial reports and operational performance data.
• Strong communication, decision-making, organizational, and problem-solving skills.
• Ability to balance executive-level planning with hands-on involvement in daily operations.
• Ability to travel regularly between the Florence, Madison/Huntsville, and Birmingham divisions.

• Experience overseeing multiple locations, markets, or service departments.
• Previous responsibility for the financial performance of an HVAC, plumbing, electrical, or home-services business.
• Experience with service-management software, operational dashboards, call-center performance, and field-service reporting.
• Familiarity with residential maintenance agreements, replacement sales, lead management, and customer-retention strategies.
• Bachelor’s degree in business, operations management, construction management, or a related field—or equivalent industry experience.

• Executive leadership and accountability
• Multi-location operational management
• Financial and performance management
• Residential home services knowledge
• Team development and workforce planning
• Process improvement and scalability
• Customer Service leadership
• Strategic planning and decision-making
• Safety and quality management

• Executive-level opportunity to shape the future of a growing home service company.
• Direct partnership with company ownership.
• Leadership responsibility across multiple North and Central Alabama markets.
• Established service departments with opportunities for continued improvement and growth.
• Company culture focused on quality workmanship, customer care, integrity, and team development.
• Competitive executive compensation and benefits package.

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