Victim Services Coordinator

Victim Services Coordinator

Salary

$73,966.00 - $110,949.00 Annually

Location

Gilbert, 50 E. Civic Center Dr., AZ

Job Type

Full Time

Job Number

27-0015

Department

ADVOCACY CENTER

Division

ADV CTR VICTIM SERVICES

Opening Date

07/15/2026

Closing Date

8/5/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Victim Services Coordinator. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

The Victim Services Coordinator reports to the Advocacy Center Assistant Director. The primary job duties of this position include:

• Supervise the delivery of crisis intervention, follow-up communication, and referral services for crime victims, witnesses, and their families.
• Coordinate emergency and after-hours crisis response coverage.
• Ensure victims are thoroughly prepared for involvement with the criminal justice system and guided through court processes.
• Monitor and support staff in assisting victims with filing compensation claims and obtaining Orders of Protection and Injunctions Against Harassment.
• Review and guide staff assessments of victim needs to ensure appropriate connections to community resources and support services.
• Oversee and model effective communication with victims, witnesses, employees, sworn officers, coworkers, management, vendors, media, court personnel, public officials, other agencies, and the general public, including children.
• Represent the Victim Advocacy Unit at multi-disciplinary committees, community events, public engagements, and meetings with law enforcement, prosecutors, court personnel, and community agencies, including occasional after-hours events.
• View the full job description here.

Anticipated Recruiting Timeline:

Posting Closes: August 5, 2026

Virtual Interview Invites Sent: August 7, 2026

Virtual Interview Submission Deadline: August 12, 2026

Interview Invites Sent: August 17, 2026

In-Person Interviews: August 24, 2026

Anticipated New Hire Start Date: September 15, 2026

• Subject to change and for planning purposes only

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

MINIMUM QUALIFICATIONS

• Bachelor's degree in Criminal Justice, Social Sciences, Human Services, Psychology, Sociology, or other related field.
• A minimum of three years' experience in victim assistance, counseling, social work, or crisis intervention, law enforcement, or a similarly related field, including at least one year of supervisory/managerial experience.

PREFERRED QUALIFICATIONS

• Masters Degree in Social Sciences, Human Services, Psychology, Sociology, or a closely related field.
• Completion of the National Victim Assistance Academy (NVAA) and Arizona Coalition for Victim Services (AVAA) Basic Academy.
• Good working knowledge of the criminal justice system, mental health laws, the principles and techniques of prevention counseling, and the operations of social agencies.
• Bilingual skills.

LICENSING/CERTIFICATIONS

• Must possess a valid Arizona driver's license by hire or promotion date.

Because of the confidential, sensitive nature of information handled, successful completion of a Police Department Background Investigation is required.

This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation.

This position has been designated as a Light work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether you accept these terms by checking the appropriate response below.

• Yes
• No

02

Do you have a Bachelor's degree or higher in Criminal Justice, Social Sciences, Human Services, Psychology, Sociology, or other related field.

• Yes
• No

03

Do you have a Masters Degree in Social Sciences, Human Services, Psychology, Sociology, or a closely related field?

• Yes
• No

04

Do you have a minimum of three years' experience in victim assistance, counseling, social work, crisis intervention, law enforcement, or a similarly related field, including at least one year of supervisory/managerial experience?

• Yes
• No

05

If you answered yes to the question above, please describe your experience in victim assistance, counseling, social work, crisis intervention, law enforcement, or a similarly related field, including at least one year of supervisory/managerial experience. If you answered no, please enter N/A.

06

Have you completed the National Victim Assistance Academy (NVAA) and Arizona Coalition for Victim Services (AVAA) Basic Academy

• Yes
• No

07

Do you have a working knowledge of the criminal justice system, mental health laws, the principles and techniques of prevention counseling, and the operations of social agencies?

• Yes
• No

08

If you answered yes to the question above, please describe your experience with the criminal justice system, mental health laws, the principles and techniques of prevention counseling, and the operations of social agencies. If you answered no, please enter N/A.

09

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

• Veteran
• Disabled Veteran
• Veterans Spouse/Surviving Spouse
• Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs