Victim/Witness Claims Technician

Victim/Witness Claims Technician

Salary

$46,780.11 - $69,586.57 Annually

Location

Riverside

Job Type

Regular

Job Number

26-79786-02

Department

District Attorney

Division

District Attorney

Opening Date

07/17/2026

Closing Date

7/21/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The Riverside County District Attorneys Office is seeking to fill a Victim/Witness Claims Technician position to support their office located in Riverside. This position is responsible to assist clients applying for compensation reimbursement for medical cost and loss of income through the State Board of Control; to prepare initial and supplemental applications for victim compensation by verifying information and obtaining supporting documents; to represent victims at claims appeal hearings, and to do other work as required.

Victim/Witness Claims Technicians assist victims of crimes or their survivors applying for benefits from the State Victim Restitution Fund. Under a joint powers agreement with the State Board of Control, incumbents verify information provided by the applicants and forward the completed applications and supporting documents directly to Compensation Fund Analysts in the State Board Office.

The ideal candidate will have experience in medical billing or a working knowledge of medical billing codes (Current Procedural Terminology [CPT] or International Classification of Diseases [ICD]), reviewing police reports or crime codes, assisting victims of crime, case management, and proficiency utilizing the Microsoft Suite. Additionally, Bilingual Spanish skills are desired, but not required.

Meet the Team!

The District Attorney of Riverside County, as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office's staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.

EXAMPLES OF ESSENTIAL DUTIES

• Assists victims of crimes, who have suffered an emotional or physical injury, in applying for compensation benefits for medical costs, funeral expenses, and/or loss of income.
• Reviews and evaluates victim applications for adherence to state statutory and eligibility requirements.
• Verifies all claims or unclaimed losses and sends notification letters to clients and service providers; prepares a summary report of information gathered and information needed.
• Calculates net loss to victim considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs and court ordered restitution.
• Determines which documents will be necessary to support wage, medical or funeral loss claims; maintains contact with clients, employers, and service providers until all claims are verified.
• Obtains crime report from appropriate law enforcement agency.
• Contacts law enforcement officers, court officials, attorneys, probation officers, etc., to determine status of each case, whether victim contributed to the crimes occurrence, and whether or not restitution will be ordered.
• Researches criminal disposition for additional information; provides information and referral services for victims and their families.
• Prepares verification report giving synopsis of crime, violation charges, description of injury, disability period, criminal proceedings against defendant and recoverable gains.
• Prepares loss and reimbursement form reflecting each medical provider expenses incurred, reimbursements received, and net loss to claimant.
• Advocates for victim at State Board hearings for denied claims; may perform initial intake interview with victim or their families.

MINIMUM QUALIFICATIONS

EITHER I

Experience: One year of experience determining initial and continuing eligibility for one or more public social service programs in accordance with established procedures.

OR II

Experience: Two years of clerical experience, one of which involved making arithmetical computations and performing financial, statistical, or fiscal recordkeeping.

Either of the following may be substituted for one year of the general clerical experience:

Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field; or Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

OR III

Experience: Three years of clerical experience which must have included either:

(1) At least one year in a medical setting which involved working with medical terminology (completion of 6 semester or 9 quarter units of coursework in medical terminology may be substituted for six months of the required specialized experience in a medical setting); or

(2) At least one year of experience involving extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures.

Either of the following may be substituted for one year of the general clerical experience:

Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, medical assisting, or a closely related field; or Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, medical assisting, or a closely related field.

ALL OPTIONS:

License: Possession of a valid California Drivers License is required.

Knowledge of: Modern office procedures including the preparation of reports and correspondence, filing, and the operation of standard office equipment; effective bookkeeping and interviewing techniques; and basic medical terminology.

Ability to: Accurately gather, record, and evaluate data necessary for determining Restitution Fund benefits; review police reports and medical reports to extract pertinent information; learn, interpret, and apply policies and regulations of the State Board of Control Restitution Fund; organize work and maintain systematic, detailed, and accurate records; make basic arithmetical computations; identify problems requiring referral to other department staff; maintain effective working relationships with others.

SUPPLEMENTAL INFORMATION

Application Status

How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on "Applications & Status."

Sign Up for Job Alerts

Go to www.RC-HR.com, click on "Careers," click on "County Job Openings," and click on "Subscribe to Job Alerts" icon.

For Questions Regarding this Recruitment

Contact Letisia Jimenez at (951) 955-5787 orltjimenez@rivco.org. Please allow 1-2 business days for a response to general inquiries.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you at least 18 years of age or older?

• Yes
• No

02

Are you a current volunteer, intern, or employee (TAP or regular) of the Riverside County District Attorneys Office?

• Yes
• No

03

Select the answer that best describes your current drivers license status:

• I have a valid California drivers license
• I am able to obtain a valid California drivers license
• I currently have a valid out-of-state drivers license, and I am able to obtain a valid California drivers license
• I do not have and/or I am not able to obtain a California drivers license

04

Select the answer that best describes your Bilingual Spanish skill:

• I am not Bilingual Spanish
• I speak fluent Spanish
• I speak and write fluent Spanish
• I speak, read, and write fluent Spanish

05

How many years of full-time experience do you possess determining initial and continuing eligibility for one or more public social service programs? *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

06

How many years of experience do you possess performing arithmetical computations or performing financial, statistical, or fiscal recordkeeping? *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

07

How many years of clerical experience do you possess? This includes data entry, typing reports and statistical data, answering and redirecting calls, scheduling appointments or meetings, preparing correspondence, proofreading/reviewing documents, and maintaining complex recordkeeping at a high frequency. *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

08

How many years of clerical experience do you possess in a medical setting which involved working with medical terminology or medical billing codes (Current Procedural Terminology [CPT], International Classification of Diseases [ICD])? *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 6 months
• 6 months or more, but less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

09

How many years of experience do you possess that involved extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures? *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

10

How many years of experience do you possess reviewing police reports or crime codes. *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

11

How many years of experience do you possess assisting victims of a crime? *If applicable, this experience must be included in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

12

How many years of case management experience do you possess? *If applicable, this experience must be listed in your resume/application.

• I do not possess this experience
• Less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

13

Have you completed at least 6 semester or 9 quarter units of coursework in medical field?

• Yes
• No

14

Have you completed at least 18 semester or 24 quarter units from a recognized college in secretarial sciences, office practices, business education, social science, or a closely related field?

• Yes
• No

15

Have you completed 360 hours of training from a recognized occupational training program in secretarial sciences, business education, medical assisting, or a closely related field?

• Yes
• No

16

What is your level of knowledge and experience utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, etc.)?

• I have not had experience, education, or training in this area
• I have completed education or training in this subject but have not yet used this knowledge on the job
• I have performed this activity on the job under close supervision
• I have performed this activity on the job, independently on a regular basis
• In addition to independently performing this activity as a regular part of my job, I have supervised and/or trained others in this area

17

I acknowledge that if I am using education to qualify, I am required to provide proof of my degree or a copy of my transcript(s) as verification of educational units completed as an attachment to my application/account at the time my application is submitted. *Official and unofficial transcripts will be accepted.

• Please note: If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute (ACEI) at the time your application is submitted.
• Yes
• No

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com