Bank Management, Banking Services, Communication Skills, Credit Union, Customer Experience, Customer Support/Service, Detail Oriented, Digital Video, Documentation Review, Finance, Financial Management, Financial Services, Leadership, Lift/Move 25 Pounds, Microsoft Office, Multitasking, Needs Assessment, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Risk Management, Sales, Service Delivery, Video Chat, Writing Skills
Launch Your Career in Digital Banking
Video Banker - College Graduate
Schedule: Monday - Thursday, 8:00 a.m. - 5:00 p.m. & Friday, 8:00 am - 6:00 pm.
Compensation: Depending On Experience
Start Your Professional Journey with Us
Are you a recent college graduate looking to kick-start a meaningful career in finance, technology, or customer experience? As a Video Banker - College Graduate, you'll gain hands-on experience working directly with members through modern digital channels-video, chat, and secure messaging-while building skills that support long-term career growth within the Credit Union.
This role is ideal for motivated graduates who enjoy problem-solving, building relationships, and representing a trusted brand with confidence and professionalism-on camera and beyond.
What You'll Do
You'll be at the heart of our digital member experience, helping people manage their financial needs while learning how a financial institution operates from the inside.
Key responsibilities include:
- Deliver exceptional member service through video, chat, email, and secure messaging
- Build rapport and identify member needs through active listening and engaging conversations
- Assist with account servicing, account openings, and digital banking tools
- Resolve complex inquiries such as ACH issues, Reg E disputes, stop payments, and account closures
- Manage the full account-opening process, including document review and system uploads
- Collaborate with teams like IT, Operations, and Collections to resolve escalated issues
- Maintain productivity and support team goals during high-volume periods
What You'll Gain
- Real-world experience in financial services and digital banking
- Strong communication and relationship-building skills
- Exposure to compliance, risk management, and operational procedures
- Opportunities for professional development and career advancement
- Confidence working on camera and in a fast-paced, professional environment
What We're Looking For
- Bachelor's degree (required)
- Interest in customer service, financial services, or relationship-based roles
- Strong communication skills-verbal, written, and on camera
- Ability to problem-solve, multitask, and make thoughtful decisions
- Comfort using technology, multiple systems, and Microsoft Office
- Professional presence, reliability, and attention to detail
Customer service, sales, or campus leadership experience is a plus-but not required.
Professional & Compliance Standards
- Follow all regulatory and internal policies (BSA, OFAC, audit, and security standards)
- Safeguard member confidentiality and sensitive information
- Maintain accurate documentation and records
- Represent the Credit Union with integrity and professionalism
Physical & Work Environment
- Desk-based role (approximately 95% of the workday)
- Extended computer use required
- Ability to lift up to 25 pounds
Why Join Us?
At TENCU, you're more than an employee, you're part of a mission to improve financial well-being while growing your own career. If you're eager to learn, ready to connect with people, and excited to work in a technology-driven environment, we'd love to meet you.
Apply today and take the first step toward a career with purpose.
T
The Tennessee Credit Union