Job Title: Video Support Specialist Contract Duration: 9 months, possible extension Location: London, Ohio Work Arrangement: Onsite Pay Range: $20-$25/hour
Summary
Video Support Specialist should be extremely well-rounded in processing and scheduling video conference requests and managing other issues via telephone and email, utilizing Microsoft Office 365, and with experience using Polycom RMX, Resource Manager, and endpoints.
Responsibilities
Process and schedule video conference requests and manage other issues via telephone and email. Last year, over 12,000 conferences were scheduled.
Assist with the day-to-day management of videoconferencing operations for a multisite videoconferencing network.
Provide analytical and troubleshooting support for video endpoints and fiber networks.
Support conference room meetings, point-to-point, and multipoint (bridge) video teleconferences.
Provide limited audio/video support for management off-site activities.
Maintain strict confidentiality for all videoconferencing activities.
Report operational and technical issues to managers.
Required Skills
Ability to utilize Microsoft O365.
Professional written and oral communication skills.
Ability to work successfully across multiple teams.
Preferred Skills
Experience with Polycom and Cisco infrastructure and endpoints.
Education & Experience
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
#LI-MM1
Numbers & Facts
Location
London, OH
Salary
$20–$25 Per Hour
Skills
Analysis Skillsunmatched
Audiovisualunmatched
Calendar Managementunmatched
Cisco Network Systemsunmatched
Communication Skillsunmatched
Conference Managementunmatched
Identify Issuesunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Operations Managementunmatched
Polycomunmatched
Presentation/Verbal Skillsunmatched
Resource Managementunmatched
Technical Leadershipunmatched
Videoconferencingunmatched
Writing Skillsunmatched
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