Video Teleconference Technician

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal is looking for a Video Teleconferencing Technician responsible for supporting the organizations video conferencing, IT support and asset management needs.

Key Responsibilities:

• Support video teleconferencing (VTC) systems utilizing Cisco codecs and other various audio/video equipment to join online meetings using Microsoft Teams, Cisco WebEx, ZoomGov and other virtual platforms.
• Provide the required administrative and technical resources for VTC systems, support for the federal travel reimbursement application, and oversight of the federal asset management database.
• Evaluate existing and new technologies and solutions based on business requirements.
• Perform project management to plan, organize, and control resources to achieve project goals.
• Provide administrative support for the customers Travel System, including account creations/deletions, resetting passwords, assisting with travel vouchers and authorizations, travel approver lists, accounting codes, and general customer support.
• Modify, control, and keep current the customers Outlook Distribution Lists.
• Provide administrative support and assistance in setting up online conferences using Teams, WebEx, ZoomGov or equivalent and establishing meeting connections in the conference rooms.
• Assist with operations, documentation, and maintenance support for video conference facilities in two geographic areas.
• Oversee and control the schedule of all organizational conference rooms in both facilities, maintain video conference statistics, and make recommendations for improving usability.
• Provide in-person support for high-profile video conferences.
• Assist with custom VTC room support, configuration upgrades, installation, operation, troubleshooting, and ongoing maintenance.
• Provide general computer hardware support for users laptops, desktops, iPhones, iPads, and other various devices.
• Provide general computer software support for Microsoft Windows, Microsoft Office 365, Apple iOS, Adobe products, and other various applications.
• Conduct an annual inventory of all VTC rooms and support touchpad-controlled, complex VTC rooms with multi displays.
• Track the location and movement of all hardware using the Sunflower asset tracking database as well as the ServiceNow helpdesk ticket tracking database.
• Store hardware properly, prepare inventory exit packages, distribute hardware as directed, track hardware movement, and remove obsolete hardware from inventory.
• Verify that inventory records are complete and accurate, excess inventory as directed and assist in conducting bi-annual physical inventory.
• Analyze and research asset discrepancies found in the annual inventory and reconcile/document discrepancies.
• Provide a weekly report of accomplishments, activities, issues, and recommendations.
• Provide a Monthly Mobile Device Report Analysis, including zero usage, transfers, and departing employees.
• Assist with setting up and facilitating widescale events in the large conference rooms or auditoriums.
• Provide in-meeting troubleshooting and problem-solving support.
• Communicate concerns and solutions through the internal team.
• Handle and protect confidential information.

Qualifications:

• Excellent communication skills and prior experience providing in-person customer service to high level personnel and politically appointed federal employees.
• Possesses and applies expertise across key tasks and high-impact assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• High School, 5 years of experience in a related field or equivalent.
• Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of public trust.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.