Audiovisual, Best Practices, Cisco Network Systems, Communication Skills, Computer Science, Customer Support/Service, Detail Oriented, DoD Secret Clearance, Emerging Technology, Equipment Maintenance/Repair, Establish Priorities, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Interpersonal Skills, Management of Information Systems/Technology (MIS), Multitasking, Network Connectivity, Network Protocols, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Professional Services, Research Laboratory, Secondary School, Secret Clearance, Software Administration, Systems Maintenance, Technical Support, Technical Writing, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), Videoconferencing, Visual Studio Application Lifecycle Management (ALM) (fka Visual Studio Team System / VSTS ), Work From Home, Writing Skills
Aberdeen Proving Ground, MD
Video Teleconferencing (VTC) Support Specialist
Job ID: 2613474
Location: Aberdeen Proving Ground, MD, United States
Date Posted: Jun 10, 2026
Category: Information Technology
Subcategory: Audio Visual Tech
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: On-Site
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Job Description
Description
SAIC is seeking a Video Teleconferencing (VTC) Support Specialist to join our team supporting the Army Research Laboratory in Aberdeen, MD. Work is performed on site.
The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization.
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Job Responsibilities:
- Set up, configure, and maintain video teleconferencing systems and equipment.
- Provide real-time technical support for VTC sessions, resolving issues promptly.
- Troubleshoot hardware, software, and network connectivity problems.
- Manage and prioritize support tickets through IT ticketing systems.
- Conduct regular system checks and perform preventive maintenance.
- Train and assist users on VTC technologies and best practices.
- Collaborate with IT teams to optimize VTC infrastructure and performance.
- Document technical processes, solutions, and user guides.
- Stay updated on the latest VTC technologies and industry trends
Qualifications
Required Education and Experience:
- AA Degree in related discipline and two (2) years related experience; Or, High School and (4) years of related experience
- Knowledge of video teleconferencing systems such as Microsoft Teams.
- Troubleshooting skills for hardware, software, and network issues.
- Proficiency in managing IT support ticketing systems.
- Solid understanding of network protocols and connectivity.
- Experience with audio/visual equipment setup and maintenance.
- Outstanding customer service skills with the ability to explain technical concepts to non-technical users.
Clearance Requirements:
- Must be a US Citizen.
- Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.
Required Certification:
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Preferred:
- Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician)
- Bachelor''s degree in IT, Computer Science, or related field (preferred)
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.