Video Triage Engineer Location: Philadelphia, PA Job Type: Contract / Long-Term Contract Domain: Video Devices | Linux | Networking | AWS | DevOps
We are seeking a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.
The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. The engineer will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.
Key Responsibilities
Ensure timely and high-quality software releases across diverse video devices by proactively monitoring metrics and alerting systems.
Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.
Troubleshoot end-to-end issues across video devices.
Conduct source code reviews to identify root causes within components and the overall platform.
Diagnose and resolve issues using Linux systems and networking protocols.
Perform packet capture analysis as part of troubleshooting and root-cause investigation.
Design and enhance operational tools to improve system performance and efficiency.
Architect DevOps solutions to support operational requirements.
Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.
Deliver data-driven insights to support operational decision-making.
Develop and implement anomaly detection techniques to proactively identify and resolve system issues.
Perform global metric comparisons across different device models.
Required Qualifications
Strong hands-on experience with C/C++.
Strong Linux experience.
Strong Python experience and/or experience with another scripting language such as Bash or Go.
Experience with log management and analysis tools, including:
Elastic Stack / ELK
Splunk
Grafana
Experience troubleshooting Linux-based systems and networking protocols.
Experience with packet capture analysis.
Experience with AWS services such as S3, Athena, and/or QuickSight.
Experience with SQL and/or Amazon Athena.
Experience with Jira or other defect tracking tools.
Experience with Git and GitHub.
Ability to analyze field data and identify system-level issues.
Leadership & Communication
Experience serving in a Technical Lead or Senior Engineering role.
Experience mentoring a small team of engineers.
Ability to make sound technical decisions and clearly communicate the technical rationale to engineering stakeholders.
Numbers & Facts
Location
Lansing, MI
Job Type
Full-time
Skills
Amazon Simple Storage Service (S3)unmatched
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Atlassian JIRAunmatched
Bash Scriptingunmatched
Bug Tracking/Defect Managementunmatched
C Programming Languageunmatched
C++ Programming Languageunmatched
Code Reviewsunmatched
Communication Skillsunmatched
Data Analysisunmatched
Decision Supportunmatched
DevOpsunmatched
Gitunmatched
GitHubunmatched
Identify Issuesunmatched
Leadershipunmatched
Linux Operating Systemunmatched
Machine Toolunmatched
Mentoringunmatched
Metricsunmatched
Network Protocolsunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operational Supportunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Protocol Analysisunmatched
Python Programming/Scripting Languageunmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Scripting (Scripting Languages)unmatched
Software Administrationunmatched
Software Engineeringunmatched
Splunkunmatched
Strategic Planningunmatched
Technical Leadershipunmatched
Time Managementunmatched
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