Village Hotel F&B Café Attendant - Reserve

Job Description

$18-$22/hour or more dependent on business volume ($10.50/hour plus tips.) Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year).

Village Hotel F&B Café Attendants provide warm and gracious hospitality to guests at The Kitchen and/or other assigned F&B locations. Staff is always attentive and committed to serving the guest in a timely, friendly manner; work in a cohesive group to keep the area stocked, cleaned, and tidy in accordance with standards; and provide a world class experience for both internal and external guests. Staff will also offer general assistance and support to the team, department, and company as needed.

Shifts can vary-typically need Monday-Sunday 7am-5:30am availability

Essential Job Duties:

1. Serving and taking care of the guest.

2. Keeping the area stocked, well maintained, neat and tidy.

3. Keep product stocked and fresh at all times.

4. Responsible for learning Micros system.

5. Have excellent cash handling skills.

6. Keeping work area cleaned and sanitized following Health Department guidelines.

7. Knowledgeable on all menu offerings.

8. Cleaning of all coffee and espresso machines and preparation areas; completes all side work/duties and/or opening/closing procedures.

9. Will maintain general knowledge of Village Hotel and Antler Hill Village, Biltmore events and products, and Asheville area information.

Requirements:

1. Previous hospitality and/or guest service experience strongly preferred.

2. Must have a cheerful, caring, and considerate attitude and a genuine desire to deliver world class internal/external guest service; ability to engage and interact with guests in a friendly and professional manner a must.

3. Basic math skills and the ability to handle cash and credit transactions.

4. Must be adaptable to a fast paced environment and be a hard worker; can prioritize and multi-task work, and adapt as needed.

5. Ability to quickly learn Biltmore products/services, systems, and procedures. Strong team player; anticipates, is proactive, and exercises good judgment.

6. Must be at least 18 years old.

Physical Requirements:

1. Have the ability to lift up to 50 lbs. on a regular basis.

2. Have the ability to stand/walk for extended periods of time.

3. Will be working in an environment with possible fluctuations in temperature/conditions.