Violations Processor

Violations Processor
Shift: Monday-Friday 7:30AM-4:00PM
Pay Rate: $17/hr
Location: Knoxville, TN 37915
Temp to Hire

Position Overview
This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and demonstrated priority and time management skills.

Essential Responsibilities

• Process photo enforcement camera violations using web-based tools with accuracy and efficiency.
• Meet and exceed production and quality goals while maintaining attention to detail.
• Answer office phone lines, assist callers with inquiries, and direct them to the appropriate department when necessary.
• Provide exceptional customer service by assisting individuals with questions regarding violations, payments, and dispute processes.
• Review and verify documentation related to photo enforcement cases, ensuring compliance with company policies and legal regulations.
• Maintain accurate records of processed violations, customer interactions, and case resolutions.
• Handle confidential and sensitive information with discretion and professionalism.
• Assist in generating reports, compiling data, and organizing documents for internal use and audits.
• Perform general office and clerical duties, including filing, data entry, scanning, and mailing correspondence.
• Collaborate with team members and supervisors to streamline processes and improve efficiency.
• Adapt to changing priorities and responsibilities in a fast-paced, deadline-driven environment.

Qualifications

• Strong communication, both verbal and written and the ability to determine the proper medium of communication based on issues at hand.
• Professionalism and the ability to work well with different groups of people are important
• Quality driven, strong attention to detail
• Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing and high-pressure environment
• Strong computer skills using Microsoft Office (Word and Excel) with the ability to learn and navigate a variety of computer systems/software

• Reliable transportation 
• Drug and background screening 
• HS Diploma or GED
• Microsoft Office (Word and Excel)

Benefits (employee contribution)

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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