WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
OUR MISSION "Create the Extraordinary"
OUR VISION "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
OUR VALUES "Blaze the Trail, Together We Win, All-In on Service"
OUR CORPORATE SOCIAL RESPONSIBILITY FRAMEWORK People Planet Play represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.
HOW YOU WILL CREATE THE EXTRAORDINARY
• Appropriate grooming and wearing of uniform • Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door • Ensure guest receive the correct room type in proper working condition based upon VIP requests given • Provide accurate information about the ROW special events, offers, and amenities • Extending offer to book future reservations during check in / out • Collect credit card for room charges • Adhere to Payment Card Industry Data Security Standards (PCI Compliance) • Post room charges, paid outs, corrections as directed • Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise • Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities • Remain well versed and up to date with all in-house and regional events • Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms • Review daily VIP arrival list and complete amenities sheets along with other special requests • Assign room, suite, or penthouse as directed prior to guest arrival • Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests • Perform bartending duties • Maintain cleanliness of the Gold Room and VIP Room • Assist in welcoming and training any new Row team members • Exemplify our core values, family style service, our mission and vision • Exemplify our DEI (diversity, equity, inclusion) culture • Perform other job-related duties as assigned
WHAT YOU WILL NEED
• Excellent communication skills with the ability to read, write and communicate verbally in English • Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel • Ability to understand and comply with all company and departmental rules, regulations, policies and procedures • Ability to establish and maintain effective working relationships with staff and Guests • High School diploma or equivalent • Experience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook, Excel, Word, LMS programs desired. Prior Hotel and Bartending skills preferred • Certificate/License: Alcohol Awareness Certified, Gaming Certification, Must be 21 years or older
ADDITIONAL REQUIREMENTS
• Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated • Constant contact with Guests and staff is necessary • Requires mobility • Requires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inches • Requires the ability to distinguish letters, numbers, and symbols • Requires eye/hand coordination, normal vision range and absence of color blindness • Area where work is performed consistently smoke or in a smoke-filled environment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS
Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS
• Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests • Above average speech - both speaking and reading/writing English • Need excellent interpersonal skills • Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed
TOGETHER WE WIN
We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.