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VIP Help Desk Analyst

Chenega MIOS

Arlington, VA

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JOB DETAILS
SKILLS
Administrative Management, Analysis Skills, Asset Management, Atlassian JIRA, Audiovisual, Career Development, Commercial Off-the-Shelf (COTS), Communication Skills, Customer Relations, Customer Support/Service, Embedded Systems, Government, Government Off-the Shelf (GOTS), Hardware Administration, Help Desk, IAT - Information Assurance Technical, Identify Issues, Interpersonal Skills, Laptop Hardware, Leadership, Leading Edge Technology, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Military Intelligence, Mobile Devices, Network Support, On Site Support, Operating Systems, Operational Support, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Protective Services, Service Delivery, Service Level Agreement (SLA), Software Installation, Technical Delivery, Technical Support, United States Department of Defense (DoD), Volunteer Experience, Wireless Communications
LOCATION
Arlington, VA
POSTED
Today
Req ID: 40574

Summary

VIP Help Desk Analyst

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities
  • Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
  • Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Assist with the management of VIP assets, peripherals, and user accounts.
  • Investigate and resolve all connectivity issues related to VIP IT equipment.
  • Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
  • Other duties as assigned.

Qualifications
  • Bachelors degree or higher. Can be substituted for an associates degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required

Knowledge, Skills, and Abilities:
  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How youll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOSs culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenegas impact on the world.

Chenega MIOS News- ;br>
Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - ;br>
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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

About the Company

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Chenega MIOS

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