The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards of service excellence, and embodying the Forbes Five-Star service philosophy that defines the Wynn brand.Key ResponsibilitiesProvide warm, personalized greetings and establish rapport with VIP guests upon arrivalDeliver attentive, discreet, and anticipatory service tailored to each guest's preferencesMaintain a thorough knowledge of lounge offerings, including premium beverages, culinary selections, and amenitiesCoordinate with internal departments (Hotel Operations, Casino Hosts, Food & Beverage, Security) to ensure a seamless guest experienceMonitor lounge atmosphere, ensuring cleanliness, organization, and adherence to brand presentation standardsHandle special requests, reservations, and guest concerns promptly and professionallyMaintain confidentiality and discretion when interacting with high-profile guestsProcess transactions accurately, if applicable, and maintain proper documentationEnsure compliance with all health, safety, and alcohol service regulationsProactively identify opportunities to enhance guest satisfaction and loyaltyQualificationsPrior experience in luxury hospitality, VIP services, or high-end food & beverage environments preferredStrong interpersonal and communication skills with a polished, professional demeanorProven ability to deliver exceptional customer service in a fast-paced, high-pressure environmentAbility to anticipate guest needs and respond with urgency and attention to detailKnowledge of fine dining service standards, wine, spirits, and luxury amenities preferredAbility to maintain confidentiality and exercise sound judgmentFlexible schedule, including evenings, weekends, and holidaysMust meet grooming and appearance standards consistent with Wynn Las Vegas policiesCandidates must be at least 21 years of agePreferred Skills & AttributesMultilingual abilities are a plusExperience working with VIP or high-net-worth clienteleStrong problem-solving and conflict-resolution skillsTeam-oriented with the ability to collaborate across departmentsPassion for luxury hospitality and creating exceptional guest experiencesPhysical RequirementsAbility to stand and walk for extended periodsCapable of lifting and carrying items up to 25 lbs as neededAbility to work in a fast-paced and dynamic environmentWynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.#J-18808-Ljbffr