VIP Server Assistant- Boeing Center at Tech Port

VIP Server Assistant

POSITION : VIP Server Assistant

DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Manager
FLSA STATUS: Part-time Hourly, Non-Exempt

• ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Server Assistant for ASM Global/Boeing Center Tech Port Arena. The Server Assistant is responsible for providing high-quality customer service during all events to achieve customer satisfaction and supporting VIP Servers in various stands throughout the facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists and oversees all food and beverage requirements pertaining to the VIP area.
• Ensure quality products are delivered in a fresh and timely manner as guided by the Food & Beverage Manager.
• Works in conjunction with Suite Staff, Kitchen Personal and Stewarding department.
• Ensure that proper grooming and sanitation procedures are followed.
• Ensure Customer Service, complies with standards of service.
• Establish and maintain positive client relationships.
• Assist in any side work including but not limited to: cleaning and filling salt and pepper containers, sugar dishes, and creamers; collecting banquet equipment such as flatware, china, glassware, and serving pieces; and preparing garnishes, beverages, condiments, and bread.
• a restaurant staff member primarily responsible for supporting the primary servers by clearing tables, resetting them for new guests, running food from the kitchen to tables, and generally maintaining a clean dining area, all while contributing to a positive customer experience
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE

• High School education is desired.
• Must be TABC and Texas Food Handlers certified
• Requires the ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

SKILLS AND ABILITIES 

• Strong orientation to customer service and ability to work with other staff members in the facility.
• Ability to undertake and complete multiple tasks.
• Attention to detail and service oriented.
• Must be able to work independently with little or no supervision.
• Ability to speak effectively before groups of customers.
• Ability to work in both inside and outside environmental conditions
• Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.

WORKING CONDITIONS

• Working conditions involve noise, heat, changes in temperature, kitchen elements, odors, moisture, etc.
• May be required to work additional hours as dictated by the workload and staffing
• Must be willing to work evenings, weekends, and holidays

PHYSICAL DEMANDS

• Requires moderate physical efforts.  Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•  While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE

• The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.