SUMMARY:
This role is primarily responsible for delivering exceptional customer service to Club Members, Suite Holders, and their guests. The position focuses on relationship management, proactive engagement, and seamless execution of premium experiences year-round while supporting key VIP Services initiatives.
DUTIES AND RESPONSIBILITIES
- Cultivate and maintain strong, long-term relationships with Club Members and Suite Holders through consistent year-round touchpoints, including phone calls, emails, in-person meetings, game day interactions, and special events.
- Partner with the VIP Services team to develop and implement creative strategies that engage key decision-makers during both the season and off-season through curated events and elevated game day experiences.
- Create, organize, and maintain internal resources, templates, and informational documents to support the daily operations and long-term efficiency of VIP Services.
- Leverage the Customer Relationship Management (CRM) system to manage member requests, track communications, document interactions, and ensure accurate record keeping.
- Deliver best-in-class customer service by responding promptly, providing clear and accurate information, and consistently exceeding Member expectations.
- Support all major VIP Services initiatives, projects, and departmental priorities as assigned, ensuring seamless execution and alignment with organizational goals.
- Train, mentor, and support game day and event staff, reinforcing service standards and ensuring premium-level execution across all touchpoints.
- Assist in identifying, planning, and executing unique Member-exclusive events and value-added programs designed to enhance the overall Member experience.
- Collaborate with cross-functional departments to communicate, coordinate, and align on all Clubs and Suites operational details, ensuring flawless execution on event days.
- Special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
- 0-2 years of relevant work experience
- Bachelor's degree preferred
- Outgoing, creative, and results-oriented mindset
- Strong organizational skills
- Exemplary inter-personal and communication skills
- Computer literate and proficiency in Microsoft Word & Excel
- Must be results oriented and self-motivated
- Must have attention to detail and focused concentration
- Must be able to make timely decisions in the contact of the workflow
- Must possess strong organization skills, ability to multi-task and responsiveness
PHYSICAL DEMANDS
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- The noise level in the work environment is usually quiet
- Fast-paced office environment
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.