As a VIP Suite Host in our iconic venues, you''ll deliver exceptional service to VIP guests during live performances. You''ll serve as the primary point of contact for suite guests, coordinate food and beverage service, and proactively anticipate guest needs to ensure an unforgettable experience. As the ideal candidate you are outgoing, reliable, and passionate about our music legacy.
- Greet guests with a smile and sincere welcome. Express appreciation for their patronage and assist with general information.
- Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Communicate allergy alerts.
- Set up VIP areas before events (table configuration, food and beverage presentation, wristbands, etc.). Ensure quality of food meets expectations and assist with service preparation. Perform defined opening, running, and closing duties as assigned.
- Take food and beverage orders. Input orders into POS system accurately and communicate clearly with kitchen, bar, and guests.
- Deliver food and beverage orders promptly, verifying accuracy. Carry large trays of food and drinks through crowded areas and on stairs.
- Work with FOH managers, bartenders, and security staff before, during, and after shows to ensure seamless operations. Provide support across departments and maintain clear, proactive communication to enhance the VIP suite holder experience.
- Monitor suite areas to uphold VIP standards. Stay visible and proactively address guest needs with a professional, positive attitude.
- Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies. Spot sweep during and vacuum carpets at end of events.
- Address seating discrepancies or unauthorized photo/recording, Alert managers and security staff to assist as needed.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy.
- Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.