We are hiring a Virtual Hotel Administrative Assistant to support day to day operations for our hotel properties and internal hospitality teams.
This entry level friendly role is ideal for a dependable, organized individual who keeps things moving smoothly behind the scenes.
You will work closely with department heads (Front Office, Sales, online bookings, reservations, enquiries, and Operations) who provide clear instructions and ongoing support. The work is steady, straightforward, and vital to delivering excellent guest satisfaction and operational efficiency.
Key Responsibilities:
Department Support: Provide daily administrative backup to Front Desk, Executive, and Sales teams.
Digital Filing: Organize and maintain digital records, including vendor invoices, group booking contracts, and employee schedules.
Reservation Coordination: Assist the Sales and Event departments with group booking data entry and simple client follow ups.
System Updates: Update property management systems (PMS), internal spreadsheets, maintenance logs, and inventory trackers.
Inbox Management: Handle basic email communications, route guest inquiries to the correct department, and maintain inbox organization.
Meeting Notes: Prepare short summaries and action item notes from weekly department head meetings.
Vendor Follow ups: Contact suppliers to check order statuses or verify delivery dates for hotel supplies.
Data Accuracy: Ensure guest profiles, VIP lists, and digital logs remain accurate and up to date.
What You Need
Communication Skills: Strong verbal and written skills for clear internal and external communication.
Time Management: Reliable scheduling habits to maintain consistent support during core hotel operating hours.
Attention to Detail: Sharp eye for accuracy when entering reservation dates, room rates, and guest preferences.
Remote Ready: High comfort level working independently in a remote environment.
Adaptable Learner: Willingness to learn industry specific hotel software and management tools.
Technical Setup: Stable high speed internet connection and a quiet workspace.
Location: Must currently reside in the United States.
Experience: Previous hospitality or administrative experience is helpful but not required.
What We Offer
Stable Remote Work: Fully remote position with steady, consistent hospitality operational work.
Bi-Weekly Pay: Reliable, competitive bi-weekly compensation structure.
Flexible Hours: Flexible daytime hours aligned with hotel operational needs.
Supportive Environment: A collaborative team that provides clear guidance and ongoing training.
Growth Potential: Clear opportunities to advance into supervisory or specialized hospitality management roles.
Salary: $22.0 - $26.0 / Hourly