Virtual Banker

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we've been named a Top Workplace by the Austin American-Statesman seven years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We're looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing superior banking experience for Amplify members through virtual engagements. Interactions ought to define our brand and establish enduring connections.

RESPONSIBILITIES include the following. Other duties as assigned.

• Consistently demonstrate a consultative approach to service/sales, identifying member needs, and offering solutions that benefit the member and deepen their relationship with Amplify
• Assist members in opening and managing their financial accounts remotely
• Work hand-in-hand with Business Partners to offer member holistic solutions
• Build and maintains a book of business consisting of potential and existing members
• Comprehend at a high-level company deposit product and consumer loans
• Create new memberships and activate all Amplifys available accounts
• Perform account maintenance and respond to member inquiries
• Make wise decisions that benefit members and further organizational goals by exercising good judgement
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Education and/or Experience

High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience required. This position requires a desire to help others and a willingness to have discussions with members regarding their financial well-being. Call Center experience preferred, but not required.

Certificates, Licenses, and Registrations

Must be bondable.

Software and Equipment Requirements

To perform this job successfully an individual should have knowledge of the use of a personal computer, Microsoft Office products, and the use of a telephone. Knowledge and use of a 10-key is helpful.

Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Other Qualifications

Must be able to work a flexible work schedule, including weekends. Must have or quickly obtain working knowledge of Credit Union's products & services, policies, standard operating procedures, and State and Federal regulations.

What We Offer

To build a better bank, you must build a better team. That's why we're committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits - including paid volunteer hours and development programs - that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits

This role offers an hourly rate of $28.24. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This remote role is available to candidates living in any of the following states:

Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Team Member Testimonials

Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.

Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.