Virtual Care Coordinator

Summary:

Pay Rate: $29 to $30 Per Hour

Work Mode: On-site Position

Shift Hours: Full-time - 11 PM-7 AM - every other weekend

Responsibilities:

• Perform quality assurance and peer reviews, evaluate telehealth and virtual patient observation program, and recommend improvements.
• Meet with senior leadership regularly to discuss Virtual Hospital Program quality metrics and provide feedback on workflow expansion.
• Lead case reviews with hospital partners, implement solutions, and monitor outcomes.
• Triages and assigns cases for virtual monitoring/observation.
• Collaborate on telehealth policy and workflow development and implementation.
• Maintain operational database including telehealth program performance and quality metrics.
• Identify concerning trends and participate in corrective action plan development and implementation.
• Utilize telehealth platforms and technology to achieve company goals.
• Complete Virtual Care Coordinator orientation successfully.
• Provide training on telehealth workflows and platform application to new staff.
• Serve as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on telehealth issues.

Requirements:

• 2 years telehealth experience required.
• Direct patient care experience.

Preferred Skills:

• Facilitate camera utilization by analyzing virtual patient care reports and monitoring real-time data.
• Navigate multiple technology platforms and work with healthcare providers to ensure quality care.
• Provide “White Glove Service” by offering real-time support to troubleshoot telehealth platform issues.
• Provide continuous observation and surveillance of patients to ensure safety and prevent falls and injury.
• Monitor clinical early warning signs such as vital signs and central line days.
• Communicate and collaborate effectively with patients, visitors, and clinical team members.
• Report any variations in patient's clinical status or behavior promptly.
• Document patient behavior and interventions, and escalate to clinical team for immediate response.
• Suggest discharge from remote monitoring based on patient behavior.
• Monitor Epic telehealth consult orders and ensure sessions begin and complete as scheduled.
• Protect patient privacy by adhering to information security policies and HIPAA guidelines.
• Escalate patient safety concerns and telehealth equipment issues promptly.
• Maintain accurate records of interventions and safety events.
• Set priorities, problem solve, and use proper judgment in difficult situations.
• Submit utilization and assignment report every shift.
• Maintain attendance/punctuality records and a safe, clean environment.