Virtual Chief Information Officer

•         Keep every account's contacts and details up to date and accurate in the CRM.

•         Work with leadership to map out what happens next for each account, and make sure it actually gets scheduled and done.

•         Turn technical findings and each customer's business goals into a workable IT roadmap.

•         Spot opportunities to bring more value to managed services customers, and turn those into sales.

•         Get face time with clients regularly, so you know their business almost as well as they do.

•         Show up to the weekly sales meeting.

•         Show up to your weekly one-on-one with your manager.

•         Team up with the technical alignment side of the house to shape strategy and roadmaps.

•         Put the customer's interests first, every time.

•         Keep an eye on the broader business, regulatory, and economic climate that shapes what customers need.

•         Treat customer and company information as the sensitive asset it is.

•         Move fast when a managed services customer needs something.

•         Build relationships that go beyond your main point of contact — know the org chart.

•         Understand where the customer wants to be in a few years, and make sure IT is pulling in that direction.

•         Bring forward-looking, sometimes unconventional ideas that keep customer systems running without a hitch.