Join the Consumer Service Team at Lifetime BrandsAre you passionate about providing exceptional customer service and helping customers findsolutions? Join the Lifetime Brands Customer Service team supporting innovative brandsincluding Taylor USA, Rabbit Wine, Chef'n and PlanetBox. This is a full-time, fully remoteopportunity.
Position SummaryAs a Consumer Service Representative, you will be the voice of our brands, assisting customersthrough phone, email, and other communication channels. By actively listening to customerneeds and providing timely, accurate solutions, you will help ensure every interaction reflectsthe quality and reputation of our brands.
You will assist customers with order inquiries, shipment tracking, product information,warranty questions, replacements, returns, and general service requests while delivering apositive and professional experience.
Essential Responsibilities
Respond to incoming customer inquiries via phone, email, and other communication
channels in a courteous, professional, and timely manner.
Assist customers with order placement, order status, shipment tracking, product
information, warranty claims, replacements, returns, and general service inquiries.
Research and resolve customer issues by utilizing multiple order management systems,
CRM platforms, carrier websites, and internal resources.
Accurately document customer interactions and resolutions within company systems.
Build customer confidence by providing knowledgeable, empathetic, and solution-
oriented support.
Maintain productivity and quality standards while meeting individual and team
performance goals.
Perform other administrative and operational duties as assigned.
Qualifications
Education- HS or equivalent
2-3 years of experience in a call center environment preferred
Excellent verbal and written communication skills.
Strong customer service orientation with a passion for helping others.
Critical thinking and problem-solving skills with exceptional attention to detail.
Ability to effectively manage multiple systems and applications while assisting
customers.
Comfortable working independently in a remote environment while collaborating with a
virtual team.
| Location | Medford, MA |