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Customer Service Jobs in Anchorage, AK

Virtual Customer Service Rep

MK Wholesaler

Anchorage, AK

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JOB DETAILS
SALARY
$25–$28 Per Hour
JOB TYPE
Full-time
SKILLS
Best Practices, Billing, Communication Skills, Computer Software, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Identify Issues, Needs Assessment, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Returns Processing, Time Management, Track Customer Issues, Writing Skills
LOCATION
Anchorage, AK
POSTED
1 day ago
As a Virtual Customer Service Representative, you will be the first point of contact for our customers. Your primary objective is to provide timely, accurate, and empathetic support through various communication channels. You will help resolve questions, troubleshoot issues, and guide customers through their journey with professionalism and care.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Identify customer needs and provide appropriate solutions or escalate issues when necessary.Maintain accurate records of customer interactions and transactions using CRM tools.Assist customers with product information, order processing, returns, and billing questions.Collaborate with internal teams to ensure customer concerns are addressed efficiently.Adhere to company policies and procedures while maintaining a positive and helpful attitude.Continuously improve knowledge of products, services, and customer service best practices.RequirementsHigh school diploma or equivalent; additional education or certifications are a plus.Proven experience in customer service or a related role, preferably in a remote setting.Strong communication skills, both verbal and written, with the ability to convey information clearly.Comfortable using computers, CRM software, and other digital tools.Excellent problem-solving skills and the ability to remain calm under pressure.Reliable internet connection and a quiet, dedicated workspace.Flexibility to work varied shifts, including evenings or weekends, if required.

About the Company

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MK Wholesaler

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